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About the Role
This is a front desk reception role in a busy clinic at UMC Physicians, focused on patient check-in, administrative tasks, and ensuring smooth operations. The role requires exceptional customer service skills and the ability to thrive under pressure in a high-demand environment. UMC Physicians offers growth opportunities and support for career goals.
Responsibilities
- Serves as a direct contact/referral point for patients.
- Greets patients in person and via telephone.
- Answers multi-line telephone system in a professional manner.
- Performs clerical duties pertaining to appointment scheduling.
- Accurately registers patients using the UMCP computer system.
- Ensures all documents and forms are presented, explained, and signed at time of registration.
- Obtains all necessary information to perform benefits verifications.
- Obtains appropriate signed consent forms.
- Collects co-pay or amount required at time of service.
- Works to provide a friendly, calm, and professional environment for patients and their families.
- Performs additional duties as assigned.
Requirements
- Must have experience in meeting people and dealing with them under adverse conditions.
- General computer skills.
- Must have excellent customer service and organizational skills.
- Must be capable of learning quickly and accepting change.
- High School diploma.
- Typing speed of 30 wpm.
- High attention to detail.
- Strong communication skills.
- Previous experience in a general office capacity.
- Spanish fluent bilingual.
- Ability to work 40 hours per week.
- Ability to work 8 AM-5 PM Monday – Friday, 9 AM-1 PM Saturday.
- Requires prolonged sitting, bending, stooping, and stretching.
- Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
- Requires a normal range of hearing and eyesight to record, prepare and communicate appropriate reports.
- Must be able to transact business in person or on the telephone.
Skills
- Customer service
- Organizational skills
- Communication skills
- Typing
- Computer skills
Location
- 98th & Frankford
Work Type
- Full-time
- Onsite
Experience Level
- Entry Level
Education Level
- High School diploma
Benefits
- Paid Time Off
- Sick Pay
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employer Paid Group Life Insurance
- Voluntary Life Insurance
- Short Term Disability Insurance
- Long Term Disability Insurance (after 2 years of employment)
- Critical Illness Insurance
- Accident Insurance
- Cancer Insurance
- Health Care Spending Accounts
- Dependent Care Spending Accounts
- 401K Retirement Plan with Company Match
- Employee Assistance Program
About the Company
- UMC Physicians is committed to improving the quality of life for the community by providing the best patient experience.
- UMC Physicians aims to be the best place to work and the best place to receive healthcare.
- UMC Physicians is recognized as one of the Best Companies to Work for in Texas®.
- Employee satisfaction at UMC Physicians is 96%.
Equal Opportunity
- UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- Request for accommodations in the hire process should be directed to UMC Human Resources.