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About the Role

Performs a variety of functions within the Patient Access Department related to accurate and timely collection of patient demographic information, insurance verification, co-pay collection, and determining and obtaining applicable signatures. Understands the importance North Country Healthcare places on providing exemplary customer service and applies relevant legal concepts.

Responsibilities

• Functions as primary receptionist for all incoming patients to the department.
• Maintains excellent customer service skills, recognizing the needs of patients, families, and visitors, as well as co-workers and other staff.
• Checks patients in and out for their appointments.
• Prints the visit summary and appointment cards as necessary.
• Enters all required data into the appropriate electronic medical record modules, verifies demographic and insurance information, and revises it as necessary.
• Reviews orders for accuracy and completeness as necessary.
• Places patients on the ED Tracking board and monitors for active orders as needed.
• Responsible for making status changes for patients based on ADT orders in some areas.
• Utilizes AccuReg software to verify insurance coverage and registration accuracy, making changes and notifying other departments as necessary.
• Obtains and witnesses appropriate signatures on consent to treat and all required documentation (i.e. IMM, ABN, etc.).
• Scans all insurance cards (front and back).
• Obtains/scans relevant documents for the medical record.
• Refers possible payment problems to the appropriate financial counselor.
• Collects payments for services or co-payments from patients as required, following EMTALA regulations for emergency department patients.
• Reconciliation of cash drawer.
• Attaches referral/ARM to appointments as needed.
• Handles all incoming phone calls to the department, paging responsibilities for the hospital and paging of on call staff as needed per facility.
• Monitors all alarms and security cameras, paging using the emergency code system as needed.
• Proactively utilizes slow periods in a creative and business minded manner, performing tasks such as organizing, sorting, reviewing own registrations for accuracy, aiding a coworker, cross training, etc.
• Performs additional duties as assigned.
• Adheres to facility Values, Service Excellence, and Standards of Excellence.

Requirements

• High School Diploma or equivalent.
• Must demonstrate knowledge and use of applicable software applications.
• Knowledge of medical terminology and insurance preferred.

Skills

• Good communication and customer service skills with a pleasant, clear speaking voice.
• Good organizational skills with the ability to prioritize workload.

Location

• White Mountains Region of New Hampshire

Work Type

• Full-time

Experience Level

• One (1) year of hospital or health care experience in registration or business office environment preferred.

Education Level

• High School Diploma or equivalent

About the Company

• North Country Healthcare is a non-profit affiliation of four medical facilities: Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center.
• NCH includes numerous physicians and medical providers at multiple locations.
• This leading comprehensive healthcare network, which employs hundreds of highly trained individuals, delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services.
• NCH remains committed to the health and well-being of the communities we serve.