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About the Role

The Director, Total Rewards is responsible for defining and implementing Indigo's total rewards philosophy, roadmap, and execution strategy. This role ensures the organization attracts, retains, and motivates talent through market-competitive, financially sustainable, and employee-centric reward programs. It ensures the effectiveness, scalability, and integration of all total rewards programs, including compensation, benefits, wellness, and absence management across Home Office, Retail, and Distribution Centre teams. The Director will be a key driver of Indigo's evolution into a high-performance, growth-oriented organization by providing the rewards infrastructure required to support business performance, employee engagement, and organizational effectiveness.

Responsibilities

Participates as a senior HR leader in shaping Indigo's people strategy, ensuring total rewards programs directly support business performance, talent attraction, engagement, and retention.
Defines and continuously evolves Indigo's total rewards philosophy, ensuring alignment with business objectives, employee needs, and market competitiveness.
Develops and delivers a multi-year Total Rewards roadmap with clear annual priorities covering compensation, benefits, wellness, and absence management.
Builds and leads a high-performing Total Rewards team, setting clear standards for delivery, accountability, and impact.
Establishes clear success measures and uses market intelligence and business insights to assess effectiveness, inform decisions, and continuously improve outcomes.
Acts as a trusted advisor to senior leaders on compensation, rewards strategy, organizational design implications, and people-related risk.
Maintains strong external awareness of emerging trends in rewards and workforce planning, ensuring Indigo remains competitive and forward-looking.
Partners with HR and business leaders to identify workforce risks, retention challenges, and future talent needs.
Aligns rewards and wellness priorities to business strategy and workforce plans.
Contributes to annual planning, budgeting, and prioritization across the people portfolio.
Leads change and adoption efforts when reward programs or workforce policies are introduced or updated.
Provides enterprise-wide expertise related to compensation, benefits, governance, and legislative compliance.

Requirements

10–15 years of progressive experience in Total Rewards, Compensation, Benefits, or related disciplines within a complex organization.
University degree in Human Resources, Business, Finance, or related field.
Deep expertise in compensation strategy, job architecture, market pricing, benefits design, wellness, and absence management.
Strong financial and analytical capability, including executive-level modelling and business case development.
Strong understanding of employment legislation, pay equity, pay transparency, and governance requirements.
Proven experience building high-performing teams and influencing senior leaders.
Demonstrated ability to use business insights and market intelligence to drive measurable outcomes.
Demonstrates creative thinking, resilience, and strong business judgement.
Full alignment with Indigo values as reflected in the Guiding Principles statements.
A passion for Indigo's mission.

Work Type

Full-Time

Experience Level

10-15 years

Education Level

University degree

Salary/Compensations

CAD 130000 - CAD 170000 - yearly

Benefits

Benefits
Wellness

About the Company

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen.
We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us.
Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.
Our Mission is to inspire reading and enrich the lives of booklovers.
We believe in the power of people and their stories.
We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive.
Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.
We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s
We Will be Totally Customer Centric
We Will Be Data Driven – System Thinking – Entrepreneurial
We are Committed to True and Shared Value Creation
We Will be Human-Centered and AI Enabled
We are Committed to Caring About Each Other, Our Communities, Our Environment

Equal Opportunity

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values.
We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve.
We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities.
If you require an accommodation during the recruitment process, please contact Human Resources at [email protected]