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About the Role
The Admissions Advisor for domestic students is the primary point of contact for prospective domestic undergraduate and graduate students, providing information about the university, its programs, and admissions processes. This role is critical to IBU’s student enrolment growth, involving lead management and direct engagement with potential domestic students throughout the recruitment process.
Responsibilities
- Use excellent sales and customer service skills to promote the Bachelor of Commerce (BCOM) and Master's of Business Administration (MBA) programs to prospective students via phone, email, and text to secure enrollments.
- Guide prospective students through the admissions process, requirements, and financial aid/scholarship options to determine program fit.
- Achieve daily efficiency metrics for lead follow-up, call volume, new applications, and document collection, along with quarterly and yearly enrollment targets.
- Build and manage an active pipeline of leads through personal outreach and referrals.
- Support and participate in conversion activities and public outreach to prospective students.
- Follow departmental guidelines for lead management within the CRM system and audit the database for accuracy.
- Report on recruitment strategy effectiveness and implement improvements.
- Implement an email strategy to re-engage inactive leads.
- Perform other related duties as required.
Requirements
- An undergraduate degree or equivalent combination of education and experience.
- A minimum of 3-5 years of sales experience in college/university student recruitment or related fields, with proven customer service expertise (phone sales/business development preferred).
- Knowledge of or experience with Ontario's higher education system and financial aid processes.
- Proficiency in French is considered an asset.
- Strong critical thinking, decision-making, and problem-solving abilities.
- Proven goal orientation with demonstrated ability to meet and exceed sales targets.
- Strong communication and interpersonal skills, effectively interacting with parents, students, and university personnel.
- Ability to work evenings and weekends as required by business needs.
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and experience with CRM systems is preferred.
- Excellent attention to detail and ability to manage multiple tasks and deadlines.
- Employees are required to reside in Ontario and within a reasonable commuting distance of the office/campus.
Skills
- Sales
- Customer Service
- Phone Sales
- Business Development
- Lead Management
- CRM Systems
- Microsoft Office Suite
- Critical Thinking
- Decision-making
- Problem-solving
- Goal Orientation
- Communication
- Interpersonal Skills
- Attention to Detail
- Multitasking
Location
- Toronto, Ontario
Work Type
- Full-time
- Hybrid
Experience Level
- 3-5 years
Education Level
- Undergraduate degree
Salary/Compensations
- $55,000.00 - $60,000.00 base annually + Commission eligible
Benefits
- 100% employer paid extended Health & Dental benefits
- 24/7 access to Employee & Family Assistance Program and Virtual Healthcare
- Life, AD&D, and Long-Term Disability Insurance
- Competitive paid time off, starting at 3 weeks
- Tuition Benefit Program
- Access to preferred corporate membership rates with GoodLife Fitness
- Engaging employee appreciation and community-building events throughout the year
About the Company
- International Business University (IBU) stands as Ontario’s first independent not-for-profit university.
- Having received Ministerial consent for full accreditation in 2020 and DLI approval in 2023, IBU is Ontario’s only not-for-profit independent University.
- Our foundation draws inspiration from the world’s most esteemed independent universities, creating a ‘next generation’ model characterized by innovation, agility, and responsiveness.
- IBU is focused on being a truly student-centric, industry-aligned university, executing the best practices of today to build the future talent relevance of tomorrow.
- IBU is committed to curricula and learning experiences that seamlessly blend rigorous academic preparation with practical skill development, reflecting emerging technologies, evolving societal needs, and the future demands of the global workforce.
Equal Opportunity
- IBU values and embraces Diversity, Equality, Inclusion, and Accessibility as fundamental to our mission to educate students for career success in the business world today.
- Our desire is to ensure that our institution is a welcoming, inclusive, respectful, and safe environment for everyone.
- We are dedicated to fostering diversity and inclusivity within our community and are an equal-opportunity employer.
- We invite and encourage applications from all qualified individuals who would contribute to the further diversification of our Institution, including equity-deserving groups that are traditionally underrepresented in employment (Indigenous peoples, racialized persons, women, persons with disabilities, and 2SLGBTQQIPA+ persons).
- If you require an accommodation during the recruitment process, please contact careers@ibu.ca.