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About the Role

The Field Operations Specialist is the frontline technical representative for CHAOS Industries, supporting R&D, deployed systems, and customer operations. This role involves fielding and troubleshooting software and hardware in operational environments, requiring strong initiative, trust-building, and a drive for flawless execution. The specialist works directly with military, government, and commercial customers to ensure mission success, thriving in ambiguous environments with strong technical aptitude and the ability to operate independently.

Responsibilities

Serve as the frontline technical representative supporting internal R&D, deployed systems and customer operations.
Field and troubleshoot CHAOS Industries' software and hardware capabilities in operational environments.
Build trust, learn, drive, and deliver outcomes and flawless execution.
Work directly with front-line military, government, and commercial customers to ensure mission success.
Coordinate, plan, and set up for internal R&D testing, customer demonstrations, exercises, and deliveries.
Support installation, configuration, integration, and fielding of company systems.
Cross-functionally coordinate with logistics, engineering, and program teams to ensure successful deployments.
Gain intimate product knowledge and be hands-on with hardware in the field with customers.
Lead basic system troubleshooting with confidence.
Support CHAOS engineering teams in diagnosing and resolving hardware, software, networking, and system integration issues.
Escalate complex technical issues to engineering teams, providing detailed reproduction steps and operational context.
Travel CONUS/OCONUS up to 50% for product testing, customer demonstrations, and customer delivery.
Work full-time onsite at Headquarters in Soho, London or from the training facility once established.

Requirements

3+ years of experience supporting military, government, or enterprise technology systems.
Solution-oriented mentality with the ability to obtain missing information and use creativity to problem-solve.
Strong troubleshooting skills across hardware, software, and networking environments.
Experience with tactical communications, networking, sensors, UAS, C2 systems, or AI-enabled platforms.
Willingness to get hands-on with hardware.
Ability to seamlessly organize and navigate overseas engagements, operating in remote areas.
Ability to plan for and mitigate risk to reputation, mission, and personnel.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office and communication software like Slack, Teams, and Zoom.
Active UK security clearance or ability to obtain one.

Skills

Hardware troubleshooting
Software troubleshooting
Networking troubleshooting
System integration
Tactical communications
Networking
Sensors
UAS
C2 systems
AI-enabled platforms
Microsoft Office
Slack
Teams
Zoom

Location

Soho, London
CONUS
OCONUS

Work Type

Onsite
Full-time

Experience Level

3+ years of experience

Education Level

Bachelor's degree desired (but not required) in Engineering, Computer Science, Information Systems, Military Science, or related field.

Benefits

Private medical, dental, and vision benefits (for employees & dependents) will be 100% paid for by the company
5% pension match
Competitive base salaries
Generous pre-IPO stock option grants
Relocation assistance
Annual bonuses (coming soon!)

About the Company

CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage—domain dominance.
The company's products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats.
Founded in 2022, CHAOS Industries has raised $1 billion in funding from leading investors.
Headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, Seattle, and London.
350 employees and counting across 5 global offices.