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About the Role
As a Business Development Associate, you will provide proactive service and support to our customers, answer their calls and inquiries, troubleshoot their issues, and participate in sales and marketing projects.
Responsibilities
- Proactively service and support contractor/supplier clients
- Conduct training on ISN products via phone, web based and face-to-face meetings
- Participate in the implementation of sales and marketing projects
- Field incoming calls, handle contractor customer inquiries and troubleshoot problems
- Handle client account management functions, including invoicing and collections
- Proactively analyze customer service processes and bring forth ideas for continuous improvement
- Research and develop various resources and reference documents for clients
Requirements
- Bachelor’s degree from an accredited university and/or equivalent work experience
- Desire to work in customer service and move into B2B sales within 12-24 months
- Ability to work in office at least 3 days a week
- In-person attendance is required Monday through Friday during the first 90 days of employment
- After your 90-day review, in-person attendance is required 3 days per week and for certain meetings and tasks
Skills
- Excellent verbal and written communication skills
- Bilingual proficiency in English and a European language (e.g. Norwegian, French, German, Dutch or Polish) strongly preferred
- Customer service orientation
- Passion for helping others
- Desire to work with people and engage in verbal interaction over the phone
- Career aspiration to start in Customer Service and progress into B2B sales
- Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
- Diligence for in-depth learning of software programs and new concepts
- Strong retention skills
- Patience for difficult troubleshooting scenarios
Location
- Dallas, TX
Work Type
- Hybrid
Experience Level
- Entry Level
Education Level
- Bachelor's degree
Salary/Compensations
- 50,000 GBP annually
- Up to 6,875 GBP annual target incentives
- Total annual compensation up to 56,875 GBP
Benefits
- 100% company-paid monthly insurance premiums for employees and dependents
- Medical, Dental, Vision, and Life Insurance
- 4% pension scheme matching
- Long-Term & Short-Term Disability Coverage
- 27 paid personal holidays (pro-rated first year)
- 12 paid holidays
- Monthly cell phone reimbursement
- Monthly reimbursement for Oyster card
- Team-building activities and events
- Quarterly kick-off meetings
- Community volunteer day
- Matching charitable gift program
- Professional development & training opportunities
- Wellness Program
- Business casual, jeans allowed
About the Company
- ISN was established in 2001 and is a global leader in contractor and supplier management.
- We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.
- Our success is powered by our people.
- Our culture is what makes ISN a fun and rewarding place to work.
- ISN promises you an environment that encourages your best and rewards it with opportunities to grow.