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About the Role

This role contributes to achieving the strategy’s aims through delivery of a first-class housing advice and options service, ensuring statutory Homelessness Reduction Act legislative requirements are met, and working effectively with stakeholders using early intervention and prevention strategies. The role will ensure that through casework with applicants and landlords/agents and wider joint working that tenancies set up via Camden’s PRS access schemes are sustainable and are sustained for as long as possible.

Responsibilities

Achievement of challenging targets within defined timescales, for helping families to make positive moves to prevent homelessness or out of temporary accommodation, through provision of first-class housing advice and support with the widest possible range of housing options.
Completion of high quality, timely and accurate assessments in accordance with the Housing Act 1996 Parts VI (including a caseload of statutory Part VI reviews) and VII, Code of Guidance, caselaw and the council’s strategies and policies (especially the homelessness placement policy and housing allocations scheme).
Through proactive, strengths-based casework and joint working, personalized housing plans are actioned for households to move seamlessly and successfully, at the most appropriate time, to an affordable home suitable for their needs that is sustainable.

Requirements

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.
Enthusiastic about Camden’s ambition to make it the best place to live and work.
Passionate about ensuring services are delivered in a relational way, with the best outcomes for residents at its heart.
Proactive approach acting early to prevent issues and supporting people before problems escalate.
Caring and empathetic, listening and understanding residents’ concerns, and happiest when they feel supported.
Collaboration is second nature; work well with colleagues, partners, and communities to ensure no one is left behind.
Good understanding of housing legislation and related areas.
Confident using data and digital systems to keep services efficient and accessible.
Equality, diversity, and inclusion matter.
Know how to engage with people from different backgrounds in a respectful and inclusive way.
Committed to safeguarding and wellbeing, taking a trauma-informed approach and supporting psychological safety.
Believe everyone deserves a safe, decent home.
Ready to go the extra mile to make services approachable, transparent, and responsive.

Skills

Housing legislation
Data and digital systems
Relational service delivery
Early intervention and prevention strategies
Casework
Stakeholder engagement
Trauma-informed approach

Location

5 Pancras Square N1C 4AG

Work Type

Permanent
Full Time

Experience Level

Level 3 Zone 2

Salary/Compensations

£42,221 - £47,940

Benefits

Flexible working
27 days annual leave (+ bank holidays)
Family leave
Loan schemes
Access to staff networks
Incredible pensions scheme

About the Company

Camden is changing on the inside to make life better for everyone.
Residents and communities are at the heart of everything they do.
Home to important conversations and making radical social change a reality, so that nobody gets left behind.

Equal Opportunity

Welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience.
Different voices and perspectives make us stronger.
Committed to providing the support, adjustments and flexibility people need to succeed.
Committed to making our recruitment process barrier-free and accessible for everyone.
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.