Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As the Sales Advisor, you are the friendly face that greets customers and embodies the heart of the brand. You'll provide high-level service, assist customers on the shop floor, process deliveries, replenish stock, and merchandise garments. Your role is essential in creating welcoming experiences that showcase the best of the brand, guiding customers with genuine assistance and proactive service.

Responsibilities

• Greet customers and embody the brand.
• Provide high-level service at every turn.
• Initiate conversations.
• Assist customers at the cash desk, fitting rooms, and throughout the shop floor.
• Enhance the shopping experience.
• Process deliveries.
• Replenish stock.
• Merchandise the latest garments on the shop floor.
• Create welcoming experiences that showcase the best of the brand.
• Guide customers through their journey.
• Offer genuine assistance and proactive service.
• Collaborate with the team to create moments that matter.

Requirements

• Customer-focused: Enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: Genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: Passion for the brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• Previous experience in customer service is nice to have but not mandatory.
• Familiarity with fabrics is nice to have but not mandatory.
• Understanding of store operations & customer service skills from previous retail experience is preferable but not mandatory.
• Confident in offering customers advice on fashion trends, materials, sizing etc is preferable but not mandatory.
• Must have the right to work in the UK.
• Must complete an online, skills-based assessment.

Skills

• Customer service
• Communication
• Active listening
• Adaptability
• Flexibility
• Proactiveness
• Initiative
• Brand enthusiasm
• Fashion knowledge

Location

• UK

Work Type

• Full-time
• 39 hours a week

Experience Level

• Entry level

Benefits

• Attractive benefits with extensive development opportunities around the globe.
• 25% staff discount, usable on all H&M Group brands in stores and online.
• Included in the H&M Incentive Program – HIP.

About the Company

• COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design.
• The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Equal Opportunity

• At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation.
• Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas.
• Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.