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About the Role

The Outdoor Programming Attendant delivers outdoor programming and recreation experiences for guests, leading guided activities, supporting private events, maintaining trails and equipment, and ensuring a safe, welcoming environment. Strong communication and relationship-building skills are essential for guest and staff interaction, representing the Inns of Aurora's outdoor offerings.

Responsibilities

• Host and lead outdoor guest activities including hikes, archery, and wildlife observation.
• Assist in facilitating private outdoor programming for individual guests, groups, and retreats.
• Lead guided hikes up to approximately 3 miles while sharing information about the landscape, ecology, and local history.
• Monitor and assess weather conditions to ensure guest safety during outdoor activities.
• Maintain current First Aid and CPR certification.
• Create welcoming, engaging guest interactions and foster repeat participation through strong relationship building.
• Maintain the outdoor trail network through mowing, vegetation management, spreading wood chips, and assisting with tree removal.
• Operate and maintain outdoor equipment including UTVs for trail work and activity setup.
• Perform routine equipment inspections and scheduled maintenance.
• Maintain cleanliness of equipment, including weekly UTV cleaning during muddy seasons.
• Assist with winter operations including plowing and salting driveways and pathways.
• Step in to host activities when staffing gaps arise.
• Maintain accurate records related to programming and equipment.
• Troubleshoot unexpected operational challenges such as equipment malfunctions during guest activities.
• Respond quickly and calmly to resolve issues while maintaining a positive guest experience.
• Support a wide range of operational needs as a “jack-of-all-trades” for outdoor programming.
• Perform basic carpentry repairs and maintenance for outdoor infrastructure including platforms, bridges, and kiosks.

Requirements

• Strong understanding of guest expectations in a luxury resort or hospitality setting.
• Ability to participate in outdoor and physically demanding activities.
• Comfortable working in both office and outdoor environments in various weather conditions.
• Ability to lift up to 50 pounds.

Skills

• Wildlife and plant identification
• Local ecology and land features
• History of the Finger Lakes region and Cayuga Lake
• Outdoor survival basics, including fire building and water sourcing/sanitation
• Archery instruction
• Exceptional communication skills
• Exceptional organizational skills
• Strong problem-solving skills
• Ability to handle high-pressure situations
• Knowledge of outdoor recreation, wellness programs, and culinary activities is a plus.

Location

• Cayuga Lake
• Finger Lakes region

Work Type

• Full-time

Experience Level

• Minimum of 2 years of experience in resort programming, preferably outdoor programming or hospitality management

About the Company

• Inns of Aurora, LLC core values: Courage, Initiative, Dependability, Flexibility, Integrity, Judgment, Respect for others.