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About the Role

The Maintenance Renewal Specialist will be responsible for strengthening relationships and increasing revenue within ConvergeOne’s existing customer base.

Responsibilities

• Quotes renewals 60-90 days in advance of support expiration
• Communicates effectively in a clear, concise, and professional manner with necessary parties to secure information needed to create renewal quotes
• Facilitates cross-department collaboration to ensure incoming renewals are evaluated for completeness prior to quote completion
• Manages end-to-end responsibility for the maintenance quote from request to quote completion
• Maintains critical knowledge of maintenance offers and computer systems used to provide quotes
• Understands tools and processes for quoting renewal maintenance
• Manages and coordinates maintenance renewals with applicable vendors
• Acts as a liaison between maintenance providers on records reconciliation issues, including duplicate or inaccurate Material Codes and contract coverage discrepancies
• Works independently and prioritizes tasks to meet expectations
• Ensures sales teams are aware of any manufacturer Services promotions and/or changes in coverage pricing
• Attends vendor/distributor calls as needed to discuss renewal quotes
• Builds and maintains working relationships with customers, team members, vendors, and other departments
• Works with manufacturers to present business cases for reinstatement fee removal
• Works with NAMs and customers to ensure renewal quotes are accurate and contracts are consolidated and co-termed where appropriate
• Attaches required quoting documents in CRM for document storage and compliance
• Manages various quote types
• Updates quoting status within CRM to provide visibility to the status of all quote requests
• Updates data tools and pulls reports using manufacturer/distributor systems as required

Requirements

• 4-year college degree in Business or equivalent experience
• One year sales/business experience required
• Proficient with Microsoft Office Suites

Skills

• Knowledge of Key, PBX, IP Telephony, messaging and products are helpful
• Strong verbal and written communication skills
• Excellent organizational, planning, and prioritization skills

Location

• Onsite

Work Type

• Full-time

Experience Level

• 1 year sales/business experience

Education Level

• 4-year college degree in Business or equivalent experience

Salary/Compensations

• $60,000 - $72,000

Benefits

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
• Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
• RX Home Delivery
• HSA with Employer Contribution
• In-vitro Fertility (treatment coverage)
• Dental
• Vision (2 plans: 12-month and 24-month frames allowance)
• FSA Plans (Healthcare, Dependent Care and Limited Purpose)
• Pre-tax Commuter Plans
• Employer-paid Life Insurance
• Employer-paid Short + Term Disability
• Long Term Disability (2 plans: Employer-paid or optional Self-paid)
• Paid Parental Leave (4 weeks at 100%)
• Employee Assistance Plan
• Voluntary Life Insurance for team member, spouse and child
• Voluntary Accidental Death for team member and spouse
• Legal/ID Theft Plans
• TeleHealth
• Wellness via Omada Health (healthy living solution)
• Travel Assistance
• Business Travel Accident Coverage
• Medical for foreign travel coverage
• Employer-paid Pet Telehealth
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Volunteer Time Off
• 10 Holidays
• Summer Sizzle
• On Demand Pay (Daily Pay)

About the Company

• C1 is the foremost, single-source provider of advanced communications and data technology for business.
• We connect our customers to digital services, including phone systems, hardware, computer networks, application development, and managed solutions.
• We are passionate about designing, implementing, managing, and supporting our customers' needs from end to end.
• Join a team of IT and communications technology pros who are empowered to do what they do best.

Equal Opportunity

• C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities.
• All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.