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About the Role

This role is a key position within the Global Infrastructure & Architecture team, focusing on deploying, maintaining, and supporting a hybrid IT infrastructure. The Cloud Infrastructure Support Engineer will ensure the reliability, scalability, security, and performance of cloud and on-premises environments, acting as a crucial link between IT Support and Infrastructure Engineering teams.

Responsibilities

• Provide day-to-day support for servers, storage, networking, and cloud platforms across a global hybrid environment.
• Manage and troubleshoot systems, platforms, connectivity, and integrations, ensuring consistent performance and availability.
• Identify root cause of recurring issues and implement sustainable fixes in line with change management processes.
• Support Microsoft 365 end-to-end, including Exchange Online, SharePoint Online, Teams, OneDrive, and Microsoft Defender.
• Administer and support Azure resources including virtual machines, storage accounts, networking components, and Entra ID.
• Assist with the ongoing management of Google Workspace environments.
• Manage and maintain servers, cloud platforms, workstations, and mobile devices, ensuring systems are up to date and configured securely.
• Administer Windows Server environments including Active Directory, Group Policy, DNS, and DHCP.
• Apply updates, patches, and configuration standards consistently across the global estate.
• Respond to infrastructure incidents and system failures, working with global IT teams and external partners to diagnose, contain, and remediate issues.
• Take ownership of third-line incidents escalated from IT Support teams, ensuring timely resolution and clear communication with stakeholders.
• Contribute to post-incident reviews and root cause analysis to drive continual service improvement.
• Support device management platforms including Microsoft Intune.
• Apply policies, deploy software, and maintain a secure, stable, and consistent end-user compute environment.
• Support onboarding and offboarding processes for hardware provisioning and account lifecycle management.
• Monitor utilisation of servers, storage, and network environments across global sites.
• Proactively identify performance bottlenecks, capacity constraints, and availability risks, providing recommendations for optimisation.
• Support the maintenance and configuration of monitoring and alerting platforms.
• Support branch office builds, technical rollouts, hardware installations, and infrastructure configuration across global locations.
• Contribute to global IT transformation initiatives including system migrations, network refreshes, and core infrastructure upgrades.
• Assist senior engineers in the delivery of infrastructure projects, taking on defined workstreams and tasks as required.
• Maintain accurate and up-to-date documentation of configurations, processes, standard operating procedures, and changes.
• Work closely with Infrastructure Engineers, IT Support teams, and third-party partners to ensure smooth escalation and resolution pathways.
• Share knowledge and best practices with colleagues to support team development and operational consistency.

Requirements

• Minimum 2-3 years' experience in IT infrastructure support, systems administration, or a closely related role.
• Proven experience supporting hybrid IT environments, including both on-premises and cloud infrastructure.
• Experience working within global or multi-site IT environments, collaborating across different regions and time zones.
• Strong troubleshooting and problem-solving skills, with a methodical approach to incident resolution.
• Comfortable working both independently and collaboratively, managing multiple priorities in a fast-paced environment.
• Familiarity with ITIL frameworks and best practices, including incident, change, and problem management processes.

Skills

• Microsoft 365 administration (Exchange Online, SharePoint Online, Teams, OneDrive, Microsoft Defender)
• Microsoft Azure administration (virtual machines, storage, networking, Entra ID)
• Windows Server administration (Active Directory, Group Policy, DNS, DHCP)
• Mobile Device Management (Microsoft Intune)
• Networking fundamentals (switching, routing, VLANs, firewall management)
• PowerShell scripting
• Backup, disaster recovery, and business continuity solutions
• Amazon Web Services (AWS)
• Google Cloud Platform (GCP)
• Security tooling (Microsoft Defender, SIEM, EDR)
• Infrastructure monitoring and alerting platforms (Azure Monitor, PRTG, Zabbix)
• Desktop as a Service (DaaS) solutions (Azure Virtual Desktop, Citrix)
• Automation tools (Power Automate)
• Scripting languages (Python, Bash)
• Creative, media, or agency environment experience
• Microsoft AZ-104 certification
• Microsoft SC-200 certification
• ITIL Foundation certification
• Cisco CCNA certification

Location

• London

Work Type

• Hybrid

Experience Level

• 2-3 years

Benefits

• 27 days annual holiday
• Private healthcare
• Employer contributory pension
• Life assurance
• Income protection
• Subsidised gym membership
• Learning opportunities around D&I
• Mentoring programmes
• Employee Led Networks and associated events
• Personal development support

About the Company

• M+C Saatchi Group is a creative solutions company that connects specialist expertise, fuelled by data, technology, and culture, to help clients navigate, create, and lead meaningful change.
• The Group operates across five core divisions: Connected Creativity; Passion Marketing; Global & Social Issues; Brand, Experience & Innovation; and Performance Media.
• Headquartered in London, operations span 23 countries with major hubs in the UK, Europe, US, Middle East & Africa, Asia and Australia.
• M+C Saatchi Group’s two principles, Diversity of Thought and Brutal Simplicity of Thought, guide how they build teams and solve problems.

Equal Opportunity

• M+C Saatchi Group is an Equal Opportunity Employer which does not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on talent and capability, without regard for any personal characteristics.
• All employee information is kept confidential according to General Data Protection Regulation (GDPR).