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About the Role

The Director of Emergency Management is responsible for leading the development, implementation, and continuous improvement of the organization's emergency management program in compliance with Ontario's Emergency Management and Civil Protection Act (EMCPA) and associated regulations. This role provides direct leadership to the Emergency Management team, ensuring strong performance, capability development, and organizational readiness to effectively manage emergencies impacting electrical infrastructure, customers, employees, and communities.

Responsibilities

Ensure compliance with Ontario EMCPA, Ontario Regulation 380/04, and applicable standards.
Develop, maintain, and annually update the Emergency Management Program and required reporting.
Act as liaison with regulators (e.g. Emergency Management Ontario) and monitor legislative changes to ensure alignment.
Provide strategic leadership for enterprise emergency management framework, including risk assessment, emergency response, business continuity, and recovery.
Establish governance structures, policies, and performance metrics and integrate emergency management into enterprise risk and operational planning.
Lead and develop the Emergency Management team by setting objectives, managing performance, and providing coaching and feedback.
Oversee workforce planning, including staffing, succession, and organizational design.
Manage employee relations and in accordance with company policies and collective agreements, while fostering a high-performing, collaborative culture.
Manage departmental budgets and identify opportunities for cost optimization while maintaining service excellence.
Lead enterprise-wide Hazard Identification and Risk Assessment (HIRA) activities to identify and prioritize risks.
Translate risk assessments into mitigation and preparedness and response strategies.
Develop and maintain Emergency Response Plans and Incident Command System (ICS) frameworks.
Lead or support senior decision-making within Emergency Operations Centre (EOC), including escalation protocols.
Deliver training programs and lead simulations to ensure organizational readiness and compliance.
Maintain records to support audit readiness and regulatory requirements.
Oversee development, testing, and continuous improvement of Business Continuity Plans and recovery strategies.
Partner with operations and engineering to strengthen infrastructure resilience and align with industry standards (e.g. NERC).
Maintain relationships with municipalities, regulators, and emergency partners, and participate in joint planning and exercises.
Support crisis communications and executive decision-making during emergencies.
Establish key performance indicators, audit processes and benchmarking practices.
Drive Continuous improvement through after-action reviewed and lessons learned.

Requirements

Undergraduate degree in Emergency Management/Disaster Management/Public Safety/Public Administration, Business, Risk Management or related field.
Relevant ICS certifications may be required, including but not limited to (ICS 100, 200, 300, 400; ICS 402 for executives).
CEM required (AEM considered only if progressing towards CEM).
10+ years of experience in utilities, energy or other critical infrastructure sectors, specializing in emergency management or public safety.
5+ years of progressive leadership experience.
Demonstrated experience leading Emergency Management Programs aligned with legislative and regulatory requirements, particularly within highly regulated environments (Ontario preferred).
Proven expertise leading incident response at an organizational or regional level.
Direct knowledge of EMCPA, Ontario Regulation 380/04, and regulatory compliance, including audits and reporting.
Experience working within unionized environments.
Ability to travel and be on-site as required.
Availability for 24/7 on-call rotation.
Required to work extended hours during emergencies.

Location

Toronto

Work Type

Regular

Experience Level

5+ years of progressive leadership experience
10+ years of experience in utilities, energy or other critical infrastructure sectors, specializing in emergency management or public safety

Education Level

Undergraduate degree in Emergency Management/Disaster Management/Public Safety/Public Administration, Business, Risk Management or related field.
CEM required (AEM considered only if progressing towards CEM).

Benefits

Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves.

About the Company

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers.
We have a long history in the industry with our roots dating back over 110 years to 1906.
Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario.
Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It’s an exciting time to join the team at Hydro One!
At Hydro One we understand that the success and strength of our business rests with our people.
When we develop their skills, we are investing in both their success and ours.
To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.
We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.
Employer of the year 2026

Equal Opportunity

We welcome applications from all qualified candidates.
Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.