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About the Role

Supervises Front Desk staff and department operations, ensuring maximum guest service and adherence to hotel standards. Manages staffing, training, and employee performance while monitoring revenue management systems.

Responsibilities

• Directly supervises Front Desk staff and department operations, including hiring, termination, disciplinary actions, and performance evaluations.
• Schedules subordinates to maintain adequate staffing levels while adhering to labor standards.
• Ensures maximum guest service through training on hotel amenities, local attractions, and current events.
• Selects or assists in selecting hotel staff and completes new hire paperwork.
• Monitors Revenue Management systems to position the hotel as a market leader in RevPAR.
• Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.
• Conducts or assists in conducting staff meetings.
• Adheres to all franchise and company procedures, regulations, and standard operating procedures.
• Receives and resolves or assists in resolving guest complaints and employee issues.
• Performs functions of the General Manager in their absence.
• Covers shifts in all departments as scheduled by the General Manager.
• Corresponds with groups and travel agents to answer special requests for rooms and rates.
• Assists with sales and marketing efforts as directed.
• Maintains and implements established Emergency Procedures, assuring the security of guests and monies.
• Answers inquiries pertaining to hotel policies and services.
• Participates in the preparation of the hotel's annual budget.
• Assists General Manager in annual wage scale surveys and ensures employee wages follow guidelines.
• Performs other duties as assigned by the General Manager or Area Director.

Requirements

• Several years of experience in hotel operations.
• Previous roles in management or supervisory positions.
• Experience in various hotel departments (front office, housekeeping, food and beverage) is beneficial.

Location

• Austin, TX 78704

Work Type

• Full Time