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About the Role
Join Call The Bee as a Residential Service Plumber in New London County. We are seeking a dedicated professional eager to grow their skills with provided training opportunities. As part of the Apex Service Partners family, you'll contribute to a company known for innovation and commitment to employees and customers.
Responsibilities
- Install, maintain, and repair residential plumbing systems and fixtures, including toilet replacements, faucet replacements, water heater replacements, soldering, and common plumbing repairs.
- Inspect plumbing systems for safety, functionality, water quality, and code compliance in residential homes.
- Respond to call-outs, diagnose plumbing issues, and implement effective solutions to restore system functionality.
- Effectively communicate with customers to explain plumbing issues, solutions, and recommended services, ensuring optimal customer satisfaction and loyalty.
- Prepare accurate cost estimates for plumbing work and advise customers on potential improvements or necessary repairs.
- Perform routine maintenance tasks such as checking water heaters, pipes, and fixtures to ensure optimal system performance.
- Utilize Service Titan software for tracking repairs, service history, and customer interactions, ensuring accurate documentation.
- Ensure all work adheres to local plumbing codes, industry standards, and safety regulations.
- Handle customer queries, resolve concerns, and provide timely responses to all service requests, maintaining a high level of customer satisfaction.
Requirements
- 3+ years of experience as a plumber or similar role, with a focus on residential plumbing.
- Valid CT Plumbing License (P2 or P1).
- Demonstrated proficiency in installing, maintaining, and repairing residential plumbing systems, including soldering and fixture replacements.
- Experience with Service Titan or similar trade software is a plus.
- Strong communication and listening skills to effectively interact with customers and team members.
- Ability to perform accurate work while adhering to plumbing codes and regulations.
- A strong commitment to delivering exceptional plumbing services with a positive attitude to enhance customer experience.
- Valid driver’s license with a clean driving record.
- Pre-employment background check and drug screening may apply, subject to local laws.
Skills
- Plumbing Installations & Repairs
- System Inspections & Testing
- Troubleshooting & Diagnostics
- Customer Interaction and Communication
- Cost Estimation & Solutions
- Preventative Maintenance
- Service Titan
- Compliance & Safety
- Customer Service Excellence
- Soldering
- Fixture Replacements
- Water Heater Replacements
Location
- New London County
Work Type
- Full-time
Experience Level
- 3+ years
Education Level
- Valid CT Plumbing License (P2 or P1)
Salary/Compensations
- USD $100,000.00/Yr. - USD $150,000.00/Yr.
Benefits
- Medical, Prescription, Dental, and Vision Insurance with minimal out-of-pocket expenses.
- Disability & Term Life Insurance.
- Matching 401(K) Benefits.
- Ongoing Training & Development.
- Paid Holidays & PTO.
About the Company
- Call The Bee is part of the Apex Service Partners family, a company known for its innovation, excellence, and strong commitment to both employees and customers.
- Call The Bee is a leading home services provider.
Equal Opportunity
- Call The Bee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.