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About the Role

The Sales Assistant acts as a consultant, building a loyal customer base by understanding and meeting their needs with appropriate products. This role focuses on establishing rapport and providing exceptional service.

Responsibilities

• Understand and exceed key company and personal KPIs.
• Build company and product knowledge to demonstrate to customers.
• Monitor sales details, including shipping and alterations, to ensure customer satisfaction.
• Enhance sales techniques to drive sales.
• Comply with all sales policies and procedures.
• Support the store team to achieve goals.
• Maintain interest in the fashion industry and market trends.
• Undertake daily tasks as required by store management.
• Provide the highest level of customer service.
• Handle customer inquiries quickly and efficiently.
• Build and maintain a client book.
• Capture new client information correctly in the POS system.
• Resolve client problems and complaints effectively.
• Keep the selling floor and product neat, organized, and stocked.
• Assist in inventory maintenance in the stockroom and on the selling floor.
• Assist with stock, shipping, receiving protocols, and related paperwork.
• Participate in inventories.
• Comply with all Point-of-Sale policies and procedures.
• Execute all relevant register functions.
• Adhere to work schedule, including time and attendance.
• Participate in training and development programs.
• Help monitor store security through vigilant customer service and consistent application of changing room procedures and tagging.
• Adhere to all internal audit processes and procedures.

Requirements

• Experience working in a similar position for a premium or luxury brand.
• Experience developing customer rapport to drive sales.
• Dynamic interpersonal and communication skills, both verbal and written.
• Proactive and self-motivated to meet company expectations.
• Exceptional time management skills.
• Demonstrable relationship-building skills, able to collaborate and motivate peers.
• KPI focused, with experience driving sales to meet or exceed commercial targets.
• Resilient with demonstrable experience of displaying positivity when faced with challenges.
• Self-motivated with a drive to succeed.
• Positive and solutions-driven attitude.
• Excellent attention to detail.

Skills

• Sales Generation
• Customer Service
• Operations
• Interpersonal Skills
• Communication Skills
• Time Management
• Relationship Building
• KPI Management
• Problem Solving
• Attention to Detail

About the Company

• Theory creates clothes that matter, empowering and improving the way people live through exceptional fit, fabric, and style.
• Founded in New York in 1997 on the idea that stretch fabrics in tailored clothing could change how we dress and live.
• Continues to perfect elevated wardrobe essentials for the ambitious, urban man and woman.
• Sources materials from the best mills globally and emphasizes innovation and craftsmanship at its New York atelier.
• Acquired by Fast Retailing in 2004, leading to international expansion.
• Operates 440 stores worldwide and maintains a global mindset.
• Customers are described as dreaming big, achieving goals, and aiming for perfection, mirroring the company's own aspirations.

Equal Opportunity

• Theory is an inclusive employer, welcoming applications from all profiles, regardless of age, race, gender, sexual orientation, disabilities or background.
• Data protection is taken seriously, and a privacy policy is available on the Fast Retailing website for the recruitment process.