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About the Role

The General Manager (GM) will be based at the 20/22 Ropemaker Street development in London, overseeing landlord operations and ensuring services meet best practice standards. The GM will act as an ambassador for JLL and the building owner, maintaining and promoting the property's service delivery and position as a best-in-class workspace. This role involves managing the on-site team, liaising with tenants and stakeholders, and ensuring operational excellence.

Responsibilities

• Deliver all landlord operations to the highest possible standard.
• Act as JLL’s and the building owner’s ambassador, promoting the property’s service delivery and position.
• Maintain and promote the property’s service delivery and position in the locality as best in class for occupiers.
• Work with the JLL Property & Asset Management Team to ensure the JLL PMA scope is delivered.
• Have a close working relationship with OPLM’s Head of Property Management and senior representatives of the building tenants.
• Manage the on-site 22 Ropemaker Management Team (directly employed and sub-contracted).
• Ensure SLAs and KPIs are met for service excellence in all on-site operations.
• Implement agreed best practice in accordance with the JLL PMA and JLL’s Facilities Management Best Practice policies.
• Manage service charge financial management.
• Oversee information/communications, procurement, operations, repair & maintenance.
• Ensure social & environmental responsible management.
• Manage customer experience and human resources (training and development).
• Ensure standard systems and procedures, customer service delivery, standard documents and templates, audit and inspection, reduction of risk, consistent high standards of service delivery, and improved reporting to clients.
• Inform the JLL PAM Team and Client of any occupier matters that may influence valuation/investment considerations.
• Assist in monitoring occupiers’ compliance with covenants.
• Ensure the financial management of the property, including service charge budgets, budget monitoring, variance reporting, and service charge reconciliation.
• Administer non-recoverable budgets.
• Understand principal terms of occupier leases affecting property management and client obligations.
• Ensure procurement of all supplies and services is undertaken in accordance with JLL’s PMA and procurement policy.
• Ensure high quality health and safety practices are maintained.
• Implement JLL’s PMA, Client’s ESG requirements, and JLL’s ‘Socially Responsible Management’ programme.
• Be familiar with all heating, ventilating, mechanical and electrical equipment and ensure maintenance contracts are in place.
• Work with appointed professional consultants as required.

Requirements

• Excellent customer service skills and a track record of implementing successful customer-oriented activities.
• Strong management experience gained within a high-profile Grade A commercial office environment.
• Able to collaborate and partner where appropriate with key stakeholders to deliver a high-class environment reflective of the asset.
• Able to represent the Client’s and OPLM’s, Great Elm Assets Limited’s interests at meetings, events and within the Central London community.
• Demonstrate a strong understanding of building design and base build management.
• A proven track record in managing and motivating on-site operational management teams.
• Experience of managing service charge budgets and major CAPEX projects.
• Strong commercial acumen and understanding of service charge management.
• Strong leadership skills to build a team, effectively manage and motivate the team to achieve a high level of performance and to exceed targets.
• Accountable and resilient.
• Ability to work under pressure.
• Demonstrate ability to support change-related initiatives and to determine what expertise and resources are required to resolve problems quickly and efficiently.
• Ability to communicate at board room level and contribute to identification and evaluation of potential solutions to problems based on facts, risk assessment, and desired business objectives.

Skills

• Customer service
• Management
• Collaboration
• Stakeholder management
• Building design
• Base build management
• Team motivation
• Service charge budget management
• CAPEX project management
• Commercial acumen
• Service charge management
• Leadership
• Problem-solving
• Communication

Location

• On-site – London, GBR

Work Type

• On-site
• Full-time

Experience Level

• Strong management experience
• Proven track record in managing and motivating on-site operational management teams
• Experience of managing service charge budgets and major CAPEX projects

About the Company

• JLL empowers you to shape a brighter way.
• Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
• We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
• Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

Equal Opportunity

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
• This email is only to request an accommodation.
• Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.