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About the Role
Join a successful team at the world's largest manufacturer of elevators and escalators. You will play a critical role in our customer service center, ensuring safety and high-quality service for our clients while working in a supportive, family-like environment.
Responsibilities
- Respond to emergency calls from elevator systems and support trapped individuals via remote monitoring.
- Receive and coordinate service disruption reports to field technicians.
- Communicate with customers via telephone, chat, and email.
- Record customer information and forward it to the appropriate branches.
Requirements
- Strong customer orientation and service mindset.
- Willingness to work in a 3-shift system.
- Very good German language skills.
- Basic English language skills are an advantage.
- Proficiency in MS Office.
Skills
- Communication skills
- Conflict resolution
- Empathy
- Disposition
- Customer service
Location
- Berlin, Germany
Work Type
- Full-time
- 3-shift system
- 35-hour work week
- Hybrid
Experience Level
- Experience in a customer service center or dispatching is preferred.
Salary/Compensations
- Tariff-based payment according to the metal industry collective agreement
- Vacation pay
- Christmas bonus
- Shift allowances
Benefits
- Targeted training and professional development opportunities
- Employee Scholar Program for degrees or certifications
- Ergonomic, height-adjustable desks
- Job bike program
- Good transport connections with nearby subway station and employee parking
About the Company
- World's leading elevator and escalator manufacturing, installation, and service company.
- Maintains approximately 2.4 million customer units worldwide.
- Global team of 72,000 employees.
- Guided by the Three Absolutes: Safety, Ethics, and Quality.
Equal Opportunity
- Otis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected class.