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About the Role

The Customer Success Engineer (CSE) specializing in Certificate Lifecycle Management and PKI will ensure the successful deployment, automated lifecycle management, and ongoing stabilization of enterprise CLM and PKI solutions. This role empowers clients to maximize platform value for managing certificates across distributed hybrid environments and provides advanced technical expertise to drive customer success.

Responsibilities

Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges.
Serve as the go-to expert for CLM and PKI products, guiding customers through sophisticated integrations and customizations.
Proactively communicate new features and best practices to ensure customers leverage full solution capabilities.
Lead product adoption efforts, conducting in-depth training sessions and workshops.
Assess and address gaps in deployment and best practices, creating strategic action plans.
Ensure customers achieve operational excellence through full adoption and optimization of new features.
Act as a strategic advisor, influencing key stakeholders at various levels, including C-suite executives.
Manage complex customer engagements, collaborating with account teams on high-touch delivery strategies.
Lead customer escalations, coordinating internal teams for timely and effective resolution.

Requirements

Bachelor of Science in Computer Science or related Technical Field (or equivalent experience).
5+ years of hands-on experience in cloud infrastructure and large-scale network design, operations, and security.
3+ years of experience in a customer-facing or advisory role (e.g., Customer Success, Consulting, Support Engineering).
Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs.
Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases.
Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts.
High-level consultative skills, capable of influencing decisions and driving customer success strategies.
Expertise in Public Key Infrastructure (PKI) encompassed technology, standards, and implementations.
Knowledge of securing Internet applications, including cryptography, standards, and techniques.
Familiarity with directory technologies and standards, such as LDAP and Active Directory.

Skills

Certificate Lifecycle Management (CLM)
Public Key Infrastructure (PKI)
Cloud Infrastructure
Network Design
Network Operations
Network Security
Product Adoption
Technical Training
Customer Relationship Management
Consultative Selling
Cryptography
LDAP
Active Directory
Microsoft Active Directory Certificate Services (ADCS)
Public Certificate Authorities (e.g., DigiCert, Sectigo, Let's Encrypt, Entrust)
HSMs
Cloud Key Management Services (AWS KMS, Azure Key Vault)
Automation Tools (Ansible, Terraform)
ACME protocol

Location

Remote

Work Type

Remote
Hybrid

Experience Level

5+ years of experience in cloud infrastructure and large-scale network design, operations, and security
3+ years of experience in a customer-facing or advisory role

Education Level

Bachelor of Science in Computer Science or related Technical Field (or equivalent experience)

About the Company

Palo Alto Networks is united by a shared mission to protect our digital way of life.
The company thrives at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking.
Employees are encouraged to have a voice, and every idea counts.
The company aims to be the cybersecurity partner of choice by trailblazing the path and shaping the future of the industry.
Company values include: Disruption, Collaboration, Execution, Integrity, and Inclusion.
AI is woven into the fabric of everything they do to augment individual impact.
They foster a culture that values trust, accountability, and shared success.
The company is committed to providing reasonable accommodations for all qualified individuals with a disability.

Equal Opportunity

Palo Alto Networks is an equal opportunity employer.
They celebrate diversity in their workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All information will be kept confidential according to EEO guidelines.