Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Key Account Manager improves MCC Label’s market position and achieves financial growth by serving as the lead day-to-day customer contact, defining strategic goals, building customer relationships, identifying business opportunities, negotiating deals, and maintaining market knowledge. This role focuses on client retention, account planning, and account administration, requiring collaboration with various internal teams.

Responsibilities

Lead day-to-day commercial contact for assigned accounts across procurement, R&D, and brand teams
Build deep, multi-level relationships with decision-makers and influencers to identify growth targets and protect share
Manage customer expectations and offer clear communication around timing and capacity; flag issues early and drive them to resolution
Run point on quality issues, trials, and escalations, pulling in the right internal teams to thoroughly solve
Serve as the voice of the customer inside MCC, and represent MCC in customer touchpoints and quarterly business reviews
Own and execute the account plan, bringing customer and MCC priorities into alignment
Manage revenue and growth targets and continuously seek out efficiency opportunities to improve profitability
Work with pricing, operations, and supply chain to model capacity, substrate supply, and multi-plant allocation
Keep in tune with active supply agreements; lead pricing and volume discussions supporting contract renewals
Grow the account through new and incremental volume, seeking out opportunities to sell in MCC-innovation and earn share from competitors
Track substrate and inventory positions, and monitor market and competitor activity that affects the account
Drive open action items, project milestones, and onboarding checklists to completion
Keep account records and CRM current: price lists, POs, forecasts, trial reports, specs
Manage aged-inventory review and drawdown against monthly targets
Forecast and track account metrics; prepare account status reports for leadership
Write clean customer-facing recaps and internal reports
Partner with customer service and scheduling on open-order reports and prioritization

Requirements

Bachelor's degree or equivalent experience
5+ years in account management or sales, ideally in labels, packaging, print, or CPG manufacturing
Track record managing large, multi-stakeholder accounts across sales, operations, quality, and supply chain
Solid commercial footing with pricing, quoting, forecasting, and negotiation
Strong writer and communicator, comfortable handling sensitive customer conversations
Able to travel for customer visits, plant tours, trials, and business reviews (25%)

Skills

Microsoft 365
Salesforce
Savvy incorporating A.I. into workflow
Beverage packaging or label print knowledge (roll-fed, PS, shrink sleeve, cut & stack) a strong plus

Location

Office-based or home office-based

Work Type

Full-time

Experience Level

5+ years

Education Level

Bachelor's degree or equivalent experience

Salary/Compensations

Competitive compensation + Sales incentive plant

Benefits

Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays

About the Company

Multi-Color Corporation is the global leader of premium printed label solutions, helping brands stand out in a competitive marketplace while inspiring positive consumer experiences.
With a truly global network of over 12,000 teammates and facilities spanning across more than 25 countries, we strive to combine our global reach with the personalized touch of local service.
For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world’s most iconic and recognizable brands.
Our labels elevate emotional connections with consumers and help brands stand out in competitive markets.
Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations.
MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries.
More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life.
Join us at MCC, where every product is Labeled with Care.
Learn more at www.mcclabel.com.

Equal Opportunity

Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.