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About the Role

Lawrence Hall is seeking a dedicated and highly organised Remote Appointment Scheduler to join our team. This full-time position offers remote work flexibility and is crucial for connecting children, youth, and families with our vital services, serving as the first point of contact for clients and ensuring a smooth scheduling experience.

Responsibilities

• Schedule, reschedule, and cancel appointments efficiently.
• Manage and coordinate multiple calendars to optimise appointment availability.
• Communicate with clients compassionately, professionally, and timely via phone and email.
• Maintain accurate and confidential client records and appointment details.
• Send timely appointment reminders and follow-up communications.
• Liaise with internal departments for seamless coordination of care.
• Act as a helpful first point of contact, addressing initial enquiries and directing individuals to appropriate resources.
• Uphold the strictest standards of confidentiality regarding all client information.

Requirements

• Proven experience in an administrative, scheduling, or client-facing support role.
• Exceptional organisational and time-management skills, with the ability to prioritise tasks effectively.
• Excellent verbal and written communication skills, with a professional and empathetic telephone manner.
• High proficiency in using computers and scheduling software, including the Microsoft Office Suite.
• Ability to work independently and proactively in a remote setting.
• Meticulous attention to detail and a commitment to accuracy.
• Strong understanding of the importance of discretion and confidentiality when handling sensitive information.
• Experience working within a non-profit, healthcare, or social services environment is highly desirable.

Skills

• Microsoft Office Suite
• Scheduling software
• Computer proficiency
• Organisational skills
• Time-management skills
• Prioritisation
• Verbal communication
• Written communication
• Telephone manner
• Attention to detail
• Confidentiality
• Discretion

Location

• Remote

Work Type

• Full-time
• Remote

Salary/Compensations

• $20 - $25 USD per hour

Benefits

• Opportunity to make a meaningful impact supporting vulnerable children and families.
• Competitive hourly wage.
• Comprehensive benefits package.
• Supportive and collaborative team culture.
• Fully remote working arrangement.

About the Company

• Founded in 1865, Lawrence Hall is a non-profit, community-based human services organisation dedicated to helping individuals and families heal from the effects of trauma.
• We provide essential programmes including foster care, mental health services, and special education, empowering young people to build resilience and thrive.