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About the Role

Provides Care Management services to youth aged 5-21 in Monroe County who have a mental health diagnosis, complex trauma, or chronic conditions affecting daily functioning. Services are Medicaid-eligible and delivered in a community-based setting with regular home visits and collaboration with families and team members.

Responsibilities

• Practices adherence to Program/Agency standards and ensures documentation/policy requirements are followed.
• Demonstrates cultural competency towards clients through respect and understanding.
• Recognizes and embraces team diversity, supporting and developing the strengths of each individual youth and family.
• Maintains positive relationships with clients, families, and community service providers.
• Provides regular case management services, including face-to-face visits based on expectations and need.
• Maintains the required amount of billable services for each youth.
• Facilitates the development of a Care Team and implements an individualized, strength-based Plan of Care.
• Assists families in managing safety needs and creating individualized safety/support plans.
• Makes independent decisions and recommendations regarding immediate risk factors presented in home-based sessions.
• Ensures clients and families obtain necessary services for physical and mental health and safe community living.
• Provides linkage and referrals to community resources for mental health, social, recreational, and housing/basic needs.
• Informs and educates families and clients about psychiatric diagnoses and their impact.
• Arranges schedule to be available to clients and families in their homes/community, including working evenings.
• Completes the CANS-NY assessment for all youth, including client/family strengths, challenges, skills, and supports.
• Documents all client contacts and maintains clinical records in accordance with Agency Standards.
• Ensures documentation is accurate and completed on time.
• Participates in regular weekly supervision.
• Remains current in the field and supports best practice models within the program.
• Participates in ongoing training and professional development.

Requirements

• Valid NYS driver's license in good standing and use of an automobile.
• Ability to work evening hours as needed.
• Ability to drive.
• Ability to walk short distances.
• Ability to use stairs.
• Ability to leave a location quickly.

Skills

• Strong communication skills.
• Strong written skills.
• Ability to form and maintain positive relationships.
• Ability to develop strong working relationships with clients, families, and service providers.
• Ability to engage, plan, communicate, and understand youth and families.
• Strong understanding of children's Mental Health issues.

Location

• Monroe County
• Community-based setting
• Home-visits

Work Type

• Community-based
• Home-visits
• Evening hours

Experience Level

• Two years of related experience with a Bachelor's degree
• One year of related experience with a Master's degree
• Equivalent experience in lieu of education

Education Level

• Bachelor's degree
• Master's degree

About the Company

• Villa of Hope helps youth and families rebuild relationships, recover from trauma and renew Hope for their future.