Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Team Lead Application Management / Service Management, you will combine leadership responsibilities with technical oversight in service management, ensuring stable, efficient, and user-centric IT services, particularly for public sector organizations. You will be responsible for your team, developing structures and employees, and contributing to the economic success of your unit, while playing a key role in managing and advancing operational projects and business applications.

Responsibilities

Provide technical and disciplinary leadership for your team, including resource management, prioritization, and reporting.
Focus on the professional and personal development of your team members and their collaboration.
Take responsibility for the economic success and continuous professionalization of your unit.
Manage recruiting, onboarding, and long-term retention of new team members.
Contribute to operational projects and business applications in Application Management.
Collaborate with clients, stakeholders, and technical teams to ensure stable, efficient, and user-centric IT services.
Manage and continuously optimize services, processes, and workflows according to agreed SLAs.
Oversee Incident, Change, Release, and Problem Management with a focus on quality, commitment, and development.
Support the implementation of the company strategy and work closely with other managers and interfaces.

Requirements

Several years of experience in the technical and disciplinary leadership of teams with varying seniority and backgrounds.
A good understanding of people, clear communication, and the ability to motivate and develop employees.
Empathy and sensitivity to understand, motivate, and support team members in their development.
Experience in IT Service Management, ideally in Application Management, Managed Services, or operational projects.
Proficiency in handling service processes, SLAs, and the operation of business-critical applications.
Knowledge of relevant standards such as ITIL, Service Governance, ISO 20000, and a good understanding of service-oriented collaboration with clients and stakeholders.
A structured, self-reliant way of working and the ability to develop pragmatic solutions even in complex situations.
Enjoyment of collaboration with various interfaces and active participation in shaping changes and development processes.
Very good German and good English language skills, both written and spoken.

Skills

IT Service Management
Application Management
Managed Services
Operational Projects
Service Processes
SLAs
ITIL
Service Governance
ISO 20000
Leadership
Resource Management
Recruiting
Onboarding
Change Management
Release Management
Problem Management

Location

Germany
Remote

Work Type

Full-time
Part-time
Remote
Hybrid

Experience Level

Several years of experience in leadership

Benefits

30 vacation days
Workation within the EU
Flexible working hours
Mobile working
Part-time models
JobRad
Public transport subsidy
Welcome Week
Structured onboarding
Mentorships

About the Company

We shape the society of tomorrow with our digital solutions, which are made for people and have social relevance.
We are over 1,400 employees working in interdisciplinary teams at seven locations or flexibly from anywhere in Germany.

Equal Opportunity

Diversity and equal opportunities are a matter of course for us.
We expressly welcome applications from people with disabilities and for equality.
Depending on the position, a confidential security check may be required after an offer.