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About the Role

Support the planning, creation, and delivery of clear, consistent communications and marketing support across King's Cross. This role assists with customer engagement and messaging for residents, retail partners, and occupiers, enhancing the overall customer experience and ensuring communications align with the King's Cross brand.

Responsibilities

• Support day-to-day estate communications, including managing the shared communications inbox and issuing approved updates.
• Assist with drafting neighbourhood communications relating to works and activity across the estate.
• Support the preparation and delivery of weekly operational updates and monthly newsletters (office and retail).
• Take ownership of content planning for office and retail occupier emails.
• Assist with reporting on engagement metrics for occupier and retailer communications.
• Update and maintain content across building online portals.
• Support app content updates including news content, deals, permanent offers, and upcoming events.
• Assist with reporting on app engagement and usage.
• Support communication relating to construction activity on the website.
• Source imagery and content to support digital screens, app, and email communications.
• Create and maintain folders of high-quality imagery for campaigns, partnerships content, and organic social media.
• Collate best photographs for use in campaigns and content for retail engagement presentations.
• Support sending imagery to third-party partners, agencies, and stakeholders.
• Support refreshing King's Cross signage across King's Cross.
• Support updates to estate maps.
• Assist with rolling out future brand refresh, including training, team buy-in, and physical signage updates.

Requirements

• At least two years of working in a communications or related role.
• Strong written communication skills with excellent attention to detail.
• Interest in communications, marketing or engagement, ideally supported by a relevant degree or equivalent experience.
• Good organisational skills and ability to manage multiple tasks and deadlines.
• Confident working with digital content and imagery.
• A collaborative approach and confidence working with colleagues across different teams.
• Experience working with digital platforms (apps, websites, email marketing tools).
• An interest in, or experience using, AI tools to improve efficiency in communications and day-to-day tasks.
• An understanding of brand guidelines and tone-of-voice principles.
• Experience handling imagery, asset management or simple reporting.
• Interest in place-based marketing, retail, property or community engagement.

Skills

• Written communication
• Attention to detail
• Organisation
• Digital content management
• Digital imagery management
• Collaboration
• Digital platforms (apps, websites, email marketing tools)
• AI tools
• Brand guidelines
• Tone-of-voice principles
• Asset management
• Reporting
• Place-based marketing
• Retail marketing
• Property marketing
• Community engagement

Location

• King's Cross

Work Type

• Full-time

Experience Level

• Early career
• Two years of experience

Education Level

• Relevant degree or equivalent experience

Salary/Compensations

• £32,000 - £34,000

Benefits

• Benefits Booklet available

About the Company

• King's Cross is a place to live, work, and visit.