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About the Role
The Senior Account Executive – Ontario is responsible for supporting customer engagement, fostering strong relationships with OLG stakeholders, coordinating Ontario business growth, and supporting the implementation and operation of Intralot Canada's Ontario programs. This role collaborates with the CEO and internal teams to align customer expectations, operational execution, and business objectives.
Responsibilities
- Support customer governance activities, prepare executive reviews, and coordinate strategic customer initiatives.
- Develop and support customer engagement initiatives, business development activities, and strategic presentations.
- Support training and onboarding activities for key customer accounts.
- Coordinate communication between OLG stakeholders, Intralot teams, and key account participants.
- Support the execution of Intralot Canada's short and long-term business objectives, including Ontario growth initiatives.
- Understand and support management goals and policies.
- Monitor customer satisfaction, identify risks and opportunities, and escalate strategic matters.
- Support local stakeholder engagement activities with customers, partners, and industry participants within Ontario.
Requirements
- Must possess valid documentation to establish identity and Canadian employment eligibility.
- Must submit to and pass all required background and security screenings.
- Must pass a pre-employment drug screening.
- Must possess a valid driver's license with a clean driving record.
Skills
- Customer relationship management
- Account development
- Stakeholder engagement
- Business growth strategies
- Organizational skills
- Interpersonal skills
- Oral communication skills
- Written communication skills
- Self-management skills
- Computer skills
- Cross-functional leadership
- Operational oversight
- Ability to understand lottery operations and gaming technologies
- Ability to work diplomatically, courteously, and professionally
- Ability to effectively multi-task
- Ability to acquire knowledge of provincial lottery organization rules and regulations
- Ability to communicate effectively with management, staff, and Lottery personnel
- Ability to motivate, coordinate, and direct the work of professional staff
- Ability to assess program effectiveness
- Ability to interact with and gain cooperation of other managers, employees, and Lottery
- Ability to achieve objectives, adhere to standards, plan, and prioritize work
- MS Word, Excel, and PowerPoint proficiency
Location
- Ontario
Work Type
- Full-time
Experience Level
- Senior
- Ten (10+) years of progressive experience in customer relationship management, business development, account management, sales leadership, or related functions within regulated industries.
- Leadership experience in large customer environments, regulated industries, gaming, lottery, or technology services.
Education Level
- Bachelor’s degree in general management, marketing, communications, public relations, advertising, or business or similar field of study; or equivalent combination of training and experience.
About the Company
- Bally’s Intralot is a leading provider of lottery, iLottery, sports betting, and digital gaming solutions, serving regulated gaming organizations across the United States and international markets.
- By combining Bally’s expertise in digital gaming and player engagement with INTRALOT’s decades of experience delivering secure lottery technology and operations, Bally’s Intralot offers a comprehensive portfolio of innovative gaming solutions.
Equal Opportunity
- Intralot Canada is an Equal Opportunity Employer