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About the Role

The Community Ambassador is responsible for delivering exceptional service to prospective and current residents to help maximize occupancy year over year. This role will guide prospective residents through the leasing process, assist in planning and participate in marketing and community events, and meet sales goals.

Responsibilities

• Understand and communicate the Housing Contract and all related addendums to prospective residents, residents, and guarantors.
• Generate new leads, complete guest cards, schedule and conduct tours, and perform lead follow-up.
• Promote the community via social media platforms and participate in on- and off-campus marketing events.
• Assist with email and text campaigns in Entrata and TextUs.
• Represent the community and Landmark Properties in a professional manner.
• Maintain a positive community environment and encourage participation in Residence Life activities.
• Assist in resolving resident concerns/conflict by escalating to the appropriate manager.
• Perform daily opening and closing checklists, including model & tour route inspection, and perform housekeeping as needed.
• Attend and contribute to Landmark Lineup and required staff meetings.
• Respond to internet and telephone inquiries in a timely and professional manner.
• Enter Maintenance Requests as needed.
• Keep detailed activity logs in prospect and resident accounts.
• Label & log packages and send resident notifications.
• Enforce community policies and procedures in accordance with the Housing Contract and report any Housing Contract violations to the Community Manager.
• Adhere and comply with corporate procedures and government laws on Fair Housing.
• Participate in all Turn-related activities including move-in and move-out days, unit inspections, and trash-outs.

Requirements

• Must be able to communicate effectively, meet deadlines, and manage your time efficiently.
• Must possess strong organization skills.
• Must be reliable and have self-discipline.
• Ability to work evening and weekend hours, including resident lockouts as needed.
• Must be available to work during summer and Turn period.

Skills

• Proficient in Microsoft Office Suite or related software.

Location

• Onsite

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High school diploma or equivalent required.
• Enrolled in Bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc. preferred.

About the Company

• Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity

• Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.