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About the Role

As a Senior Software Engineer at ING, you will play a key role in designing intelligent Microsoft Copilot solutions to enhance employee experiences worldwide, enabling them to work smarter, faster, and more effectively.

Responsibilities

• Design and implement Copilot Studio agents using best practices for modularity, intent routing, fallback handling, and escalation.
• Develop state-of-the-art prompts that drive use cases to value.
• Apply knowledge management principles to ensure content is accessible, relevant, and easy to maintain.
• Build and maintain adaptive card flows for troubleshooting, knowledge lookups, and ticketing.
• Champion accessibility in all built solutions, including keyboard-first navigation, screen reader support, and speech-to-text/text-to-speech capabilities.
• Integrate agents with 3rd party applications such as ServiceNow.
• Collaborate on measurement strategies to capture meaningful feedback and improve continuously.
• Contribute to a scalable agent architecture that supports phased rollouts, learning loops, and future growth.
• Contribute to validating other employee facing AI capabilities such as Gemini Enterprise.

Requirements

• Prompt Design Expertise: Experienced in crafting, refining, and evaluating prompts for GenAI agents, chatbots, or Copilot Studio.
• Proven experience with Microsoft Copilot Studio and Power Platform, including Power Automate and Power Apps.
• Strong knowledge of M365, EntraID and Azure AD and related security principles and controls.
• Hands-on experience with Python and/or JavaScript/TypeScript, including full-stack development, building and consuming REST APIs, and developing scalable, maintainable applications.
• Experience integrating AI services or embedding AI capabilities into applications is a plus.
• Proficiency in Microsoft Graph, YAML, Python, HTML/CSS and/or JSON.
• Familiarity with APIs and integration patterns.
• Understanding of accessibility standards (WCAG) and localisation best practices.
• Experience with other AI Models such as Google Gemini Enterprise.
• Strong analytical skills.
• Passionate about GenAI, staying up to date with the latest developments, and enjoy automating manual processes by turning ideas into practical solutions.

Skills

• Microsoft Copilot Studio
• Power Platform
• Power Automate
• Power Apps
• M365
• EntraID
• Azure AD
• Python
• JavaScript
• TypeScript
• Full-stack development
• REST APIs
• Microsoft Graph
• YAML
• HTML/CSS
• JSON
• APIs
• Integration patterns
• WCAG
• Google Gemini Enterprise

Location

• Netherlands

Work Type

• Hybrid working

Experience Level

• Senior

Benefits

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About the Company

• ING tribe Global Workplace Services WPS is responsible for the digital workplace of all 80,000+ global ING employees.
• We ensure that our colleagues can work simply and safely from any device, wherever they are in the hybrid world.
• We deliver our services that are vital to ING’s business operations from four locations: Netherlands, Germany, Poland and the Philippines.