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About the Role

Lead and manage a team of Field Service Engineers for Imaging Systems customer services, participating in the development and implementation of strategic and tactical plans to achieve annual revenue targets. Your team will be responsible for customer satisfaction and enhancing the image of Philips.

Responsibilities

• Recruit, onboard, and integrate new hires while developing and retaining top talent.
• Foster a culture of integrity, communicate business strategy, and build a productive, customer-focused team environment.
• Drive business and service strategies to achieve customer loyalty and manage relationships with regional sales.
• Implement customer-focused solutions, ensure Net Promoter Score excellence, and adhere to escalation processes.
• Build and execute the region's business plan aligned with strategy and goals while driving operational performance and compliance.
• Partner with Business Operations to boost efficiency, delegate metrics, and ensure regulatory adherence.
• Own and drive financial results (full profit/loss responsibilities) for the region while developing a business plan focused on growth and productivity.
• Work cross-functionally to manage risks and identify growth opportunities.
• Prioritize and execute strategic and tactical initiatives to balance revenue growth, productivity, and customer satisfaction.
• Focus on customer retention, service price realization, and increasing contract capture rates by collaborating with sales teams.
• Collaborate with various internal stakeholders to meet the needs of a diverse customer base.
• Lead/supervise others.
• Comply with vendor credentialing.

Requirements

• 5+ years of direct and/or indirect experience in leadership within service delivery, service operations, or another related field.
• Diagnostic imaging or related healthcare technology background highly preferred.
• Solid experience managing a profit/loss business.
• Ability to develop and implement strategic initiatives to generate growth in revenue.
• Ability to create competitive strategies and plans.
• Excellent leadership, teamwork, influencing, mentoring, coaching, and interpersonal skills.
• Excellent analytical, organization, and time management skills.
• Effective communication skills including demonstrated stand-up presentation skills, group facilitation, and ability to effectively interact with customers.
• Must be able to successfully perform minimum Physical, Cognitive and Environmental job requirements with or without accommodation.
• Must be able to travel for business and operate a company motor vehicle/drive (maintain licensure and comply with fleet policy).
• Must reside in or within commuting distance to the Bay Area in California.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Skills

• Leadership
• Teamwork
• Influencing
• Mentoring
• Coaching
• Interpersonal skills
• Analytical skills
• Organization skills
• Time management skills
• Communication skills
• Stand-up presentation skills
• Group facilitation
• Customer interaction

Location

• Bay Area, California

Work Type

• Field role
• Full-time

Experience Level

• 5+ years leadership experience

Education Level

• Bachelor’s degree in Business Management, Engineering, Health Science, Architecture, or other related field of study OR equivalent combination of education and 9+ years experience.

Salary/Compensations

• $131,000 to $208,000

Benefits

• Company fleet/car
• Training
• Advancement opportunities
• Annual incentive bonus
• Sales commission
• Long-term incentives
• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement

About the Company

• We are a health technology company.
• We believe that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
• Do the work of your life to help improve the lives of others.

Equal Opportunity

• Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.