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About the Role

Provides in-home support and emergency response services to clients in the home support and assisted living environment.

Responsibilities

• Applies a client-centered approach, respecting client wishes, rights, dignity, autonomy, and needs.
• Delivers high-quality support services, including personal care, homemaking, meal services, social activities, escorting, and shopping, in accordance with care plans and organizational standards.
• Responds promptly to client emergencies and takes appropriate action.
• Provides accurate and timely verbal reports of client condition and documents as appropriate.
• Maintains complete and up-to-date client progress reports and service statistics.
• Collaborates with caregivers to provide optimal client care and offers emotional support.
• Assists with daily and special social activities.
• Maintains the clients' information database.
• Supports mass programs and activities like fire drills and preventive maintenance.
• Complies with risk management policies for health, safety, and infection control.
• Stays current with developments and best practices in the field.
• Performs other duties as assigned.

Requirements

• Graduate of an approved and recognized Personal Support Worker course in Ontario, or equivalent.
• Current CPR & First Aid Certificate.
• Registration with Health and Supportive Care Providers Oversight Authority (HSCPOA) preferred.
• Client-centered care focus with strong customer service and interpersonal skills.
• Demonstrated ability to take initiative, problem-solve, and manage time effectively.
• Ability to work independently and as a positive team player.
• Computer literacy (MS Office). Basic knowledge of Alayacare, Workday is an asset.
• Satisfactory Police Vulnerable Sector Screen result.
• Ability to communicate in English and Chinese.
• Must provide a recent satisfactory vulnerable sector police reference check and medical clearance certificate upon hiring.

Skills

• Customer service
• Interpersonal skills
• Problem-solving
• Time management
• Teamwork
• MS Office
• Alayacare (asset)
• Workday (asset)
• English communication
• Chinese communication

Location

• Greater Toronto and Mississauga area

Work Type

• Permanent night shift
• Weekends
• Short shifts
• May be required to work alternate shifts
• Travel required

Education Level

• Personal Support Worker course in Ontario or equivalent

Salary/Compensations

• $20.70 - $24.35

Benefits

• Competitive total compensation package
• Multi-employer pension plan
• Professional development opportunities
• Ongoing learning and development
• Employee education assistance program

About the Company

• Yee Hong is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process.
• Our people are our greatest strength and the core of our success.
• We invest in our employees' wellbeing and support their ongoing learning and development.
• Award winning corporate culture.
• Safe, inclusive and supportive work environment.

Equal Opportunity

• Yee Hong is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process.
• Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position.
• If contacted for this employment opportunity, please advise if you require any accommodation.