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About the Role
The RIT Inn & Conference Center is seeking a Server to provide excellent food and beverage service across various outlets, including the restaurant, lobby bar, and banquet facilities. This role emphasizes guest satisfaction, flexibility, efficiency, and maintaining a hospitable environment.
Responsibilities
- Provide pleasant and professional services to all hotel guests.
- Provide timely, efficient, enthusiastic, friendly, and unobtrusive food and beverage service.
- Properly stock and set-up all coolers, shelving, dining tables, service stations, and bar.
- Demonstrate knowledge of all menu items and up-selling abilities.
- Deliver food items to guest tables.
- Bus tables and follow up with guest satisfaction on the service floor.
- Deliver room service and execute tray pick-up.
- Break down, clean-up, and safely store all food and beverage items.
- Ensure that all foods are correct per order, served at the proper temperatures and to the correct guest.
- Assist other staff should they fall behind.
- Approach the guest and inquire about food, service, etc.
- Stop liquor service if necessary due to overindulgence or underage.
- Demonstrate knowledge of wines paired with food, beverage specials, proper liquor pouring, and beer offerings.
- Ensure that all paperwork is filled out completely and accurately.
- Assist in waste tracking procedures.
- Maintain on-going communication and collaboration with staff for cooperation and service excellence.
- Assist in maintaining the overall cleanliness of the food and beverage facilities and surrounding public areas.
- Assist in checking all fixtures, equipment, and room conditions for proper operation, settings, and maintenance. Report deficiencies.
- Properly maintain all work equipment, tools, and supplies.
- Respond to guest requests and inquiries with appropriate sensitivity and immediacy.
- Comply with all department, hotel, and company policies and procedures.
- Perform any task not outlined above that the associate has the ability to perform.
Requirements
- Previous food & beverage experience required.
- Open availability is required including weekends.
Skills
- Accommodating guest preferences
- Flexibility with work assignments
- Efficiency
- Quality service
- Social demeanor
- Up-selling abilities
- Knowledge of menu items
- Knowledge of wines paired with food
- Knowledge of beverage specials
- Proper liquor pouring
- Knowledge of beer offerings
- Waste tracking procedures
- Communication
- Collaboration
- Service excellence
- Maintaining cleanliness
- Responding to guest requests
- Sensitivity
- Immediacy
Location
- Rochester, New York
Work Type
- Full-time
Experience Level
- Previous food & beverage experience required
Education Level
- TIPS or Servsafe certifications a plus, but not required
Benefits
- Competitive compensation package
- Full benefits package
- Flexible scheduling
- Extensive training and opportunities to advance
- Free employee parking
About the Company
- The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York perfectly located near several major businesses, residential communities, and local attractions.
- Our hotel offers the comfort and convenience of a full service hotel at an affordable rate.