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About the Role
Vita Student is seeking a Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for residents, while ensuring the upkeep of premium site and facilities to the highest standards.
Responsibilities
- Provide exceptional and personalized service to residents by anticipating and delivering to their needs.
- Offer information on local attractions and handle inquiries with a focus on creating a seamless and positive experience.
- Maintain the upkeep of the site and facilities, ensuring communal areas are cleaned and maintained to a high standard.
- Ensure facilities are being looked after respectfully by students and guests.
- Deliver solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours, surveying and reporting on every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk, and vending machine food products.
- Manage and store parcels correctly for easy student access to deliveries.
- Serve as the primary point of contact for any potential incident or emergency onsite.
- Maintain waste management areas adhering to health and safety regulations, addressing potential hazards as required.
Requirements
- An experienced customer service professional, well-versed in delivering premium experiences.
- Demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Technologically astute, comfortable with various technology systems and software.
- Excellent communication skills.
- Strong organizational and leadership qualities.
- Ability to remain calm under pressure.
- Adaptability, creativity, and positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements.
- Flexibility to be available as required to ensure continuous service.
- Satisfactory pre-employment checks, including Disclosure & Barring Service (DBS) checks.
- Must have the Right to Work in the UK; sponsorship is not offered.
Skills
- Customer service
- Communication
- Organization
- Leadership
- Adaptability
- Creativity
- Positivity
- Resilience
- Problem-solving
- Technology proficiency
- Multilingual skills (welcomed)
Location
- Lewisham
Work Type
- Permanent
- Full-time
- Part-time
Experience Level
- Experienced
Salary/Compensations
- £14.80 per hour
Benefits
- 28 days paid holiday (pro-rata) including England & Wales Bank Holidays
- Birthday off work
- Perkbox account with lifestyle perks
- Royal London Pension (3% Vita Group contribution, 5% employee contribution)
- Annual parties and events
- Recognition programmes (e.g., employee of the month)
- Career development opportunities (Bronze, Silver, Gold & Platinum training)
- 24/7 Employee Assistance Programme
About the Company
- Vita Student offers next-level apartment design with a variety of studios to suit students' lives.
- Provides style, luxury, and comfort to residents, surrounded by premium amenities and vibrant city life.
- Operates a multi-cultural environment, welcoming colleagues and residents from diverse backgrounds.
- Offers the highest standard of resident accommodation across the UK.
Equal Opportunity
- Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.