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About the Role
Present a friendly, well-informed, and courteous attitude while greeting guests and processing employee traffic. Contribute to guest and employee comfort, well-being, and safety by maintaining high hospitality standards at the gatehouse.
Responsibilities
- Ensure the safety and security of the property, guests, and employees by verifying proper clearance or reservations for entry.
- Record necessary information and process all vehicles according to departmental procedures.
- Collect fees from guests for services such as valet and parking.
- Assist daily hiking or skiing guests by answering questions and updating information boards.
- Complete closing revenue reports and adhere to accounting policies for revenue handling.
- Familiarize with Mohonk Mountain House service training standards and strategies.
- Attend shift briefings daily.
- Assist in general maintenance and cleaning of the gatehouse and surrounding areas.
- Display a friendly and professional demeanor in all interactions.
- Attend meetings and training sessions as required.
- Maintain an inventory of hiking bracelets and prepare reports.
- Walk the gatehouse area for vehicle processing and parking.
- Demonstrate good interpersonal skills and enjoy working with people.
- Work under pressure and adapt to changing conditions.
- Present a neat, clean, and well-groomed appearance.
- Perform basic mathematical functions.
- Handle cash transactions.
- Perform physical tasks including reaching, bending, kneeling, stooping, twisting, flexing arms, walking stairs/inclines, sitting, climbing ladders, and standing for up to 5 hours.
- Lift up to 25 pounds and carry up to 50 feet with or without assistance.
- Walk up to 3 miles per day.
- Utilize vision capabilities including close and distance vision, peripheral vision, depth perception, and focus adjustment.
- Act calmly and effectively in emergency situations.
- Analyze problems and develop action plans.
- Communicate clearly and congenially in English, both verbally and in writing.
- Hear verbal instructions, directions, and warnings.
- Read and write legibly for preparing reports.
- Maintain a flexible work schedule, including days, nights, weekdays, weekends, holidays, and peak periods.
- Work as part of a team in a service industry.
- Maintain open and concise communication with the Senior Gatehouse Attendant.
- Document guest complaints or problems and notify the Senior Gatehouse Attendant for follow-up.
- Utilize basic computer proficiency.
Requirements
- Must be 17 years old.
Skills
- Interpersonal skills
- Customer service
- Cash handling
- Basic math
- Basic computer proficiency
- Communication skills
- Problem-solving
- Adaptability
Location
- Mohonk Mountain House
Work Type
- All shift availability
- Full-time
About the Company
- Mohonk Mountain House