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About the Role

Honest Networks is seeking an Account Manager to serve as the primary point of contact for a portfolio of bulk WiFi multifamily properties. This role requires proven experience managing enterprise-level client relationships in B2B environments.

Responsibilities

• Serve as the primary client contact for assigned bulk WiFi properties (property management, ownership groups, and on-site teams).
• Build and maintain trusted, long-term, relationships through proactive communication and consistent follow-through.
• Conduct regular check-ins and on-site visits as needed to ensure satisfaction and surface risks early.
• Provide responsive customer service and clear updates to clients regarding service requests, outages, and ongoing investigations.
• Triage inbound issues, document details, and coordinate resolution with internal technical/support teams.
• Own escalation management: align stakeholders, set expectations, and drive issues to closure.
• Track account activity (open issues, resolutions, client requests, site notes) with strong attention to detail.
• Maintain accurate documentation for properties, contacts, and recurring needs.
• Identify patterns in client feedback and operational friction; recommend improvements to workflows and communication.

Requirements

• Based in the NYC area with ability to travel locally (boroughs + nearby Tri-State region).
• 3+ years of experience in enterprise or B2B account management or customer success, with direct ownership of corporate client relationships.
• Experience must be in enterprise environments—strictly no consumer or retail account management experience.
• Demonstrated ownership of a portfolio of high-value accounts, with clear accountability for client retention, client satisfaction, and ongoing account health and stability.
• Proven experience onboarding, launching, and integrating new enterprise clients or accounts.
• Exceptional communication skills with the ability to translate technical issues into clear, structured, client communication under pressure.
• Calm, solutions-oriented approach to escalations and time-sensitive service issues.
• Strong operational discipline: meticulous tracking, documentation, and follow-through across all client activity.
• Clear pattern of high performance and upward trajectory (e.g., promotions, expanded scope, top-tier companies, or equivalent indicators).

Skills

• Client Relationship Management
• Service & Support Coordination
• Account Operations & Communication
• Communication skills
• Problem-solving
• Operational discipline
• Ticketing/CRM tools
• Structured client documentation

Location

• NYC area
• New York City
• NJ

Work Type

• Hybrid
• On-site
• Remote

Experience Level

• 3+ years of experience

Salary/Compensations

• $80,000 base salary
• OTE $90,000 to $100,000

Benefits

• Paid time off (PTO)
• Sick Leave
• Medical, vision and dental benefits
• 401k program

About the Company

• Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment.
• We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan.
• We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service.
• We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning.
• If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to apply and join our team.
• Learn more at www.honest.net.

Equal Opportunity

• Honest is committed to providing equal employment opportunities to all individuals.
• We value diversity and do not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic.
• We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.