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About the Role

As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint.

Responsibilities

• Prepare guest documentation including itineraries, welcome letters, and waivers to facilitate smooth check-in/out processes
• Answer and direct phone calls according to company protocols
• Document guest preferences in the Opera system and communicate them to relevant departments
• Guide guests around the property and arrange on-site transportation when needed
• Address guest complaints promptly and professionally
• Process billing accurately following Front Desk procedures
• Document irregularities in the departmental logbook and alert management as appropriate
• Serve as a property ambassador by providing information about reservations, amenities, local attractions, spa services, and dining options
• Maintain an organized Front Desk area with all necessary materials readily available
• Develop comprehensive knowledge of Wildflower Farms facilities to effectively promote services to guests
• Build collaborative relationships within the Front Office and understand the operations of all hotel departments

Requirements

• 1 year in a similar role
• Strong interpersonal and communication skills
• Ability to handle multiple tasks efficiently
• Familiarity with hotel management systems and basic computer skill

Work Type

• Full-time

Salary/Compensations

• $20/hour

About the Company

• Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
• Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

Equal Opportunity

• Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.