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About the Role

The Account Executive & Administrative Specialist supports key business operations across Customer Service, Finance, HR & Office Administration, IT, and Legal. This role is critical in ensuring smooth daily operations, delivering high-quality service to customers and internal stakeholders, and maintaining compliance with business processes. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple responsibilities in a dynamic environment.

Responsibilities

Manage the completion of order entry, allocation management, and order to delivery monitoring.
Ensure customers’ needs and business objectives are met from forecast to cash process.
Partner with the Credit team to resolve order-related credit issues during order management.
Collaborate with Internals (e.g. Sales, CTS, CVM etc.) to understand customer’s expectations and needs.
Coordinate logistics activities between customers and internal teams to support seamless supply chain execution.
Apply pricing policies accurately and support rebate interpretation.
Manage forecast process including SAP data input for monthly demand planning processes.
Assist with customer-focused initiatives and sales-driven projects.
Process claims in system.
Work with sales manager to understand rebate structure and follow up the rebate related issue with rebate team.
Process new vendor applications and update vendor information.
Prepare payment summaries for direct debits and bank transfers.
Scan and submit invoices and T&E reports to the Legal Executive Director and PwC.
Coordinate e-bank approval schedules and communicate payment timing.
Maintain well-organized digital and physical financial records.
Process Saving Plan payments and maintain related documentation.
Coordinate employee health checks with relevant stakeholders.
Support employee engagement activities including Summer Retreat and team meals.
Manage visitor logistics such as hotel bookings and on-site coordination.
Oversee office supplies, procurement, and general office maintenance.
Support day-to-day administrative operations to ensure a productive work environment.

Requirements

Bachelor’s degree or equivalent experience.
Strong communication and cross-cultural interpersonal skills.
Proficiency in English (verbal and written); additional languages a plus.
Customer-focused mindset with strong analytical and problem-solving skills.
General understanding of order management processes.
Strong technical proficiency, including Microsoft Office.
Demonstrated ability to work effectively in a global, multicultural team environment.
Self-starter with the ability to manage multiple priorities in a fast-paced setting.

Skills

Microsoft Office

Education Level

Bachelor’s degree or equivalent experience

About the Company

Our GCF business helps customers transform renewable cellulose fibers into essential everyday products. Our safe, high-quality pulp forms the basis for a wide range of applications like towel and tissue products, diapers, feminine care, incontinence and other personal care products that promote health and wellness. In addition, our specialty pulp serves as a sustainable raw material used in construction materials, paints, coatings and more. GCF generated $2.8B in revenue in 2024 and has 3,300 employees globally, with nine manufacturing facilities and eight regional offices. Additional information can be found by visiting globalcellulosefibers.com.

Equal Opportunity

Global Cellulose Fibers promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.