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About the Role
As a Showroom Host / Centre Support Assistant, you will be the first point of contact for customers, ensuring a warm welcome and an outstanding customer journey. You will act as a brand ambassador, representing Porsche Retail Group and the Porsche brand.
Responsibilities
- Welcome visitors and customers promptly and professionally.
- Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions.
- Direct customers to the appropriate department or team member.
- Manage incoming calls, forwarding them onto the right department.
- Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays.
- Offer refreshments and ensure the waiting areas are well stocked and clean.
- Gather customer feedback and insights to improve the showroom experience and report any concerns.
- Support administrative tasks as required.
- Participate in hosting events.
Requirements
- Ability to work in the UK without Sponsorship.
- Full Driving Licence.
- Background in hospitality, retail, reception or similar customer facing role.
- A friendly and approachable demeanour, with excellent communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Team orientated mindset.
- Experience of working in a large franchised automotive dealership.
- Good organisational skills and attention to detail.
- Basic computer skills (Microsoft office, customer database systems).
Skills
- Communication skills
- Customer service
- Administrative tasks
- Microsoft office
- Customer database systems
Location
- Porsche Centre West London
Work Type
- Part time
- Shift pattern
Experience Level
- Customer facing role experience
- Dealership experience
Salary/Compensations
- £13.85ph plus 10% monthly bonus
Benefits
- 33 days (Including Bank Holidays) per year, pro rata
- Option of a VW Group Vehicle at preferential leasing rates
- Dedicated mental health champions
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program
About the Company
- Porsche Retail Group (PRG) are owned wholly by Porsche Germany.
- PRG operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
- Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.
- Our culture of trust, integrity, and empowerment filters through every channel of our business.
- Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.
Equal Opportunity
- Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.
- PRG believe diverse teams are catalysts of innovation and create multiple new ideas.
- One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.