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About the Role

The Ward Law Group is seeking a Salesforce Administrator to manage and optimize their Salesforce and Litify platforms. This role is crucial for driving innovation, improving operational efficiency, and supporting the firm's mission of changing lives, one client at a time. You will collaborate with leadership and various departments to implement scalable solutions and enhance user productivity.

Responsibilities

• Administer Salesforce and Litify including users, profiles, roles, permission sets, security, and licensing.
• Configure and maintain Flows, validation rules, custom objects, page layouts, record types, reports, dashboards, and automation.
• Gather business requirements and translate them into scalable Salesforce solutions.
• Optimize legal workflows and improve operational efficiency using Salesforce best practices.
• Develop dashboards and KPIs that provide leadership with real-time business insights.
• Monitor system performance, troubleshoot issues, and resolve user support requests.
• Maintain data quality, governance, and security standards.
• Support Salesforce integrations with third-party applications.
• Coordinate system upgrades, releases, testing, and deployment activities.
• Create user documentation, SOPs, and training materials.
• Conduct end-user training and drive Salesforce adoption across departments.
• Recommend new Salesforce functionality that improves productivity and scalability.
• Collaborate with IT, Operations, and Leadership on strategic technology initiatives.

Requirements

• Minimum 5 years of hands-on Salesforce Administration experience.
• Current Salesforce Administrator Certification (ADM-201).
• Minimum 2 years administering Litify.
• Experience administering Sales Cloud.
• Advanced experience building Salesforce Flows and process automation.
• Strong knowledge of Roles, Profiles, Permission Sets, Sharing Rules, and Security Architecture.
• Experience creating executive dashboards and reports.
• Experience using Data Loader and Salesforce data management tools.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management skills.
• Ability to explain technical concepts to non-technical users.
• Ability to work onsite Monday-Friday (8:30 AM-5:30 PM) in New York City.
• Applicants must be legally authorized to work in the United States at the time of hire and must be able to provide documentation establishing identity and employment eligibility as required by federal law.
• Employment is contingent upon successful completion of all pre-employment requirements, including Form I-9 verification and supporting documentation as required by applicable law.

Skills

• Salesforce Administration
• Litify Administration
• Sales Cloud Administration
• Salesforce Flows
• Process Automation
• Data Management
• Reporting
• Dashboard Creation
• System Integration
• User Training
• Stakeholder Management
• Problem-Solving
• Apex
• SOQL
• Metadata Deployment Tools

Location

• New York City

Work Type

• Onsite
• Full-time

Experience Level

• Minimum 5 years of hands-on Salesforce Administration experience
• Minimum 2 years administering Litify

Education Level

• Current Salesforce Administrator Certification (ADM-201)
• Salesforce Advanced Administrator Certification (Preferred)
• Salesforce Platform App Builder Certification (Preferred)
• Trailhead Superbadges (Preferred)

Salary/Compensations

• USD 103639 - USD 153164 - yearly

Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Short-Term Disability
• Long-Term Disability
• Supplemental Insurance Options
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Program (EAP)

About the Company

• The Ward Law Group is an Award-Winning Personal Injury Law Firm committed to changing lives, one client at a time.
• Recognized as one of the Best Places to Work for consecutive years.
• Fosters a collaborative, fast-paced, and high-accountability culture where technology, innovation, and continuous improvement drive exceptional results.
• Headquartered in Miami Lakes, Florida, with offices in New York and Orlando, expanding nationally.
• Technology is a strategic advantage, not just a support function.

Equal Opportunity

• The Ward Law Group is an equal opportunity employer.
• The Ward Law Group does not provide employment visa sponsorship or visa transfer sponsorship now or in the future for this position.