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About the Role

Serve as the primary point of contact for clients during outplacement projects, guiding them through the entire consulting process and ensuring a smooth customer journey. This includes monitoring client satisfaction and quality assurance.

Responsibilities

• Act as the first point of contact for clients in outplacement projects.
• Manage and guide clients through the entire consulting process.
• Ensure a smooth customer journey, including monitoring and quality assurance.
• Handle personnel administration, including personnel files and master data.
• Process vacation requests.
• Support clients with career reorientation, including interview preparation and appointments with the employment agency.
• Assist with the creation of application documents.
• Conduct virtual workshops.
• Provide further education advice and research.
• Support the application process for education vouchers from the employment agency.
• Contribute significantly to the further development and optimization of processes and services.

Requirements

• Completed studies or a comparable vocational training.
• Ideally, experience in HR administration, qualification and further education, or similar.
• Experience working with the employment agency is a plus.
• Confident demeanor and a service-oriented attitude.
• Ability to prioritize and manage multiple projects simultaneously.
• Independent and structured way of working.
• Organizational talent.
• Proficiency in working with various digital tools, such as project management software and ticketing systems.
• Very good German language skills.
• Ideally, good English language skills.
• Excellent linguistic and communication skills.

Skills

• HR administration
• Qualification and further education
• Project management
• Service orientation
• Prioritization
• Time management
• Organization
• Digital tools
• Communication

Location

• Attractive, central locations

Work Type

• Hybrid work model
• Flexible working hours

Experience Level

• Ideal experience in HR administration, qualification and further education or similar

Education Level

• Completed studies or a comparable vocational training

Benefits

• JobRad bicycle leasing
• von-Rundstedt health plan
• Modern premises
• Climate-friendly work environment initiatives (mobility offers, green electricity, CO2 compensation)

About the Company

• An agile organization with an open feedback culture.
• Company values: Mastery, Decency, Responsibility, and Innovation.
• A dynamic company adapting to market demands and customer needs.
• Promotes a co-entrepreneurship culture with individual responsibility.
• Welcomes and develops new ideas.
• Supportive leadership and open communication across all levels.
• Interdisciplinary teams and strong networking.
• A company that values collegiality and teamwork.
• Discovering, developing, and placing talent for approximately 40 years.
• Values are lived daily by leadership and employees.
• Provides an environment and culture for employees to optimally utilize and develop their talents and skills.
• Family-owned company with a peer-to-peer interaction culture.

Equal Opportunity

• Diversity is a given. We welcome applications from all individuals regardless of gender, sexual identity, ethnic origin, age, disability, religion, or belief.