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About the Role

Join Hedin Automotive BMW & MINI as a Part-Time Customer Service Advisor, serving as the first point of contact for customers in a modern Contact Centre. Handle telephone and online inquiries, book service appointments, and support Aftersales teams to ensure exceptional customer experiences.

Responsibilities

• Answer and transfer inbound calls and online inquiries with accuracy, efficiency, and high customer service standards.
• Accurately record customer details and requirements during inquiries.
• Arrange aftersales bookings by telephone and allocate work to relevant workshop teams.
• Provide customer estimates according to company policy on schedules, times, and pricing.
• Make outbound calls to customers regarding ordered parts arrival and arrange convenient booking dates.
• Collaborate with Service Team Managers and Sales Teams to maximize customer opportunities.
• Maintain strong knowledge of current sales products, service packages, and campaigns for the BMW & MINI product range.

Requirements

• Previous experience in a customer service or contact centre environment (e.g., Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler).
• Excellent verbal and written communication skills.
• Confidence in resolving complex issues.
• Strong administration and IT skills with excellent attention to detail.
• Well-organized with the ability to manage multiple tasks in a fast-paced environment.

Skills

• Customer Service
• Communication
• Administration
• IT Skills
• Attention to Detail
• Organization
• Task Management

Location

• Bromley

Work Type

• Part-Time
• Office-based

Experience Level

• Previous experience required

Salary/Compensations

• Up to £18,948 OTE per annum
• Basic salary of £15,924.48 per annum

Benefits

• 31 days of annual leave (including bank holidays)
• Long-service awards
• Enhanced holiday entitlement
• Discount schemes with popular retailers
• Employee Car Ownership Schemes
• Employee Assistance Programme (24/7 wellbeing support)
• Access to health professionals
• Private healthcare access
• Pension scheme
• Life assurance
• Referral bonus

About the Company

• Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent.
• Part of Hedin Mobility Group, a leading global automotive retail and aftermarket services provider.
• Dedicated to excellence and creating great customer experiences through a passionate team.