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About the Role

This role requires an experienced technical support professional with a strong background in networking technologies and customer-facing interactions. The ideal candidate will possess an active NV1 security clearance or higher and be an Australian Citizen.

Requirements

• Must be an Australian Citizen holding an active NV1 security clearance or higher.
• At least 3 years of experience in customer-facing technical support roles.
• Experience in a NOC, managed services, or similar operational setting is preferred.
• Proven experience with technologies from leading vendors including Cisco, Juniper, Palo Alto, Meraki, VMware, Netscaler, Fortigate, Velocloud, Solarwinds, ServiceCentral, Magpie, Splunk, and Merge.
• Exceptional verbal and written communication skills.
• Ability to articulate complex technical concepts clearly to both technical and non-technical audiences.
• Excellent customer-facing skills with a professional, empathetic, and solutions-oriented approach.

Skills

• Cisco
• Juniper
• Palo Alto
• Meraki
• VMware
• Netscaler
• Fortigate
• Velocloud
• Solarwinds
• ServiceCentral
• Magpie
• Splunk
• Merge
• Python
• Ansible
• AWS
• Azure
• GCP

Location

• Australia

Work Type

• Full-time

Experience Level

• 3+ years

Education Level

• CCNP, JNCIP, Fortinet NSE, or ITIL Foundation certifications are required.