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About the Role
As a Senior Software Engineer at ING, you will play a key role in designing intelligent Microsoft Copilot solutions to enhance employee experiences worldwide, enabling them to work smarter, faster, and more effectively.
Responsibilities
- Design and implement Copilot Studio agents using best practices for modularity, intent routing, fallback handling, and escalation.
- Develop state-of-the-art prompts that drive use cases to value.
- Apply knowledge management principles to ensure content is accessible, relevant, and easy to maintain.
- Build and maintain adaptive card flows for troubleshooting, knowledge lookups, and ticketing.
- Champion accessibility in all built solutions, including keyboard-first navigation, screen reader support, and speech-to-text/text-to-speech capabilities.
- Integrate agents with 3rd party applications such as ServiceNow.
- Collaborate on measurement strategies to capture meaningful feedback and improve continuously.
- Contribute to a scalable agent architecture that supports phased rollouts, learning loops, and future growth.
- Contribute to validating other employee facing AI capabilities such as Gemini Enterprise.
Requirements
- Prompt Design Expertise: Experienced in crafting, refining, and evaluating prompts for GenAI agents, chatbots, or Copilot Studio.
- Proven experience with Microsoft Copilot Studio and Power Platform, including Power Automate and Power Apps.
- Strong knowledge of M365, EntraID and Azure AD and related security principles and controls.
- Hands-on experience with Python and/or JavaScript/TypeScript, including full-stack development, building and consuming REST APIs, and developing scalable, maintainable applications.
- Experience integrating AI services or embedding AI capabilities into applications is a plus.
- Proficiency in Microsoft Graph, YAML, Python, HTML/CSS and/or JSON.
- Familiarity with APIs and integration patterns.
- Understanding of accessibility standards (WCAG) and localisation best practices.
- Experience with other AI Models such as Google Gemini Enterprise.
- Strong analytical skills.
- Passionate about GenAI, staying up to date with the latest developments, and enjoy automating manual processes by turning ideas into practical solutions.
Skills
- Microsoft Copilot Studio
- Power Platform
- Power Automate
- Power Apps
- M365
- EntraID
- Azure AD
- Python
- JavaScript
- TypeScript
- Full-stack development
- REST APIs
- Microsoft Graph
- YAML
- HTML/CSS
- JSON
- APIs
- Integration patterns
- WCAG
- Google Gemini Enterprise
Location
- Netherlands
Work Type
- Hybrid working
Experience Level
- Senior
Benefits
- 25-28 vacation days depending on contract
- Pension scheme
- 13th month salary
- 8% Holiday payment
- Personal growth and challenging work with endless possibilities
- An informal working environment with innovative colleagues
About the Company
- ING tribe Global Workplace Services WPS is responsible for the digital workplace of all 80,000+ global ING employees.
- We ensure that our colleagues can work simply and safely from any device, wherever they are in the hybrid world.
- We deliver our services that are vital to ING’s business operations from four locations: Netherlands, Germany, Poland and the Philippines.