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About the Role

This role brings together carrier integration specialists and the carrier partnerships team under one leader, establishing a single point of accountability for carrier integrations, carrier relationships, and AI-driven transformation of this work.

Responsibilities

• Own nShift's operational relationship with carrier partners, applying proactive attention based on customer impact.
• Build a proactive approach to carrier-side changes to anticipate issues.
• Maintain a clear view of carrier service availability across products.
• Lead the adoption of AI and automation to make carrier integration faster and more scalable.
• Define the target operating model for the carrier function, clarifying ownership.
• Establish clear commercial boundaries between standard platform carrier work and bespoke, customer-funded work.
• Introduce metrics that track meaningful progress in effort and reliability.
• Own end-to-end delivery coordination for carrier work across the team and Engineering.
• Partner with Product and Engineering on the roadmap for carrier tooling and automation.
• Introduce earlier validation on new carrier requirements to reduce late-stage delivery risk.
• Lead, coach, and develop team leads and their teams across integration delivery and carrier partnerships.
• Build a resilient team structure that avoids over-reliance on a small number of individuals.
• Support internal talent development alongside external hiring.
• Set clear triage boundaries with Support, Professional Services, and Sales.
• Partner with Support and CX leadership on escalation root-cause analysis.
• Raise carrier literacy across the business.
• Represent the carrier function in executive and cross-functional forums.

Requirements

• 10+ years experience leading a technical integration, platform, or partner/carrier management function, ideally in SaaS, e-commerce or logistics technology.
• Track record leading teams through operating-model change or automation-driven transformation.
• Experience navigating senior leadership environments, influencing executive stakeholders, and translating complex operational issues into clear business decisions.
• Experience owning a partner or vendor relationship function, including tiered relationship management.
• Working knowledge of carrier or logistics connectivity concepts.
• Experience coordinating delivery across multiple engineering teams.

Skills

• Strong operating-model and organisational-design thinking.
• Genuine enthusiasm for using AI and automation to simplify complex operational processes.
• Comfortable balancing people leadership, delivery accountability and relationship management.
• Data-driven, with strong stakeholder and executive communication skills.
• Fluent written and spoken English.
• Structured, decisive, and comfortable operating in an evolving environment.
• Protective of team focus while staying approachable.
• Collaborative, low-ego partner to Product, Engineering, Support, PS and Sales.
• Resilient under pressure.

Location

• London
• Oslo

Work Type

• Full-time

Experience Level

• Senior Director
• Director

About the Company

• nShift is the leading global provider of cloud delivery management solutions (SaaS).
• We enable the frictionless shipment and return of almost one billion shipments across 190 countries each year.
• We have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.
• Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!
• nShift shapes the future of shipping, one frictionless journey at a time.