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About the Role

Serve as the primary point of contact and trusted advisor, deeply understanding customer technical needs, challenges, and business objectives. Develop and lead tailored success strategies, onboarding, and adoption programs to ensure alignment with customer business objectives. Oversee the technical health of customer accounts, implementing proactive strategies to mitigate risks and ensure optimal long-term success. Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions. Collaborate with Account Executives to identify and pursue expansion opportunities, contributing directly to account growth and retention.

Responsibilities

Develop and lead tailored success strategies, onboarding, and adoption programs.
Oversee the technical health of customer accounts.
Implement proactive strategies to mitigate risks.
Ensure optimal long-term customer success.
Serve as a liaison between customers and internal teams.
Advocate for customer needs.
Foster collaborative solutions.
Collaborate with Account Executives to identify and pursue expansion opportunities.
Contribute to account growth and retention.

Requirements

5+ years of experience in a technical, customer-facing role (Technical CSM, Technical Customer Success Engineer, or Technical Account Manager) within the tech or SaaS industry.
Strong technical background in DevOps, platform engineering, and cloud-native environments (CI/CD, Kubernetes, IaC, cloud providers).
Familiarity with internal developer portals/platforms and developer experience tooling is a strong plus.
Comfort with AI capabilities (AI agents, workflow automation) and ability to guide customers through AI-assisted engineering workflows.
Excellent problem-solving skills.
Ability to clearly communicate complex technical concepts to a diverse audience.
Exceptional communication and organizational skills.
Ability to manage different sized accounts and prioritize tasks effectively.
Collaborative team player, able to work closely with cross-functional teams.
Ability to work in a hybrid capacity from our office.

Skills

DevOps
Platform Engineering
Cloud-Native Environments
CI/CD
Kubernetes
IaC
Cloud Providers
Internal Developer Portals
Developer Experience Tooling
AI Agents
Workflow Automation
AI-Assisted Engineering Workflows
Problem-Solving
Technical Communication
Organizational Skills
Account Management
Cross-functional Collaboration

Location

Hybrid

Work Type

Hybrid

Experience Level

5+ years of experience

About the Company

Port.io is building an open and flexible Agentic SDLC Platform for modern engineering organizations.
We recently secured $100M in Series C funding and are experiencing rapid hypergrowth with strong enterprise momentum.
We act as the central nervous system for engineering, enabling platform teams to unify their stack and expose it as a governed layer through golden paths for developers and AI agents.
We help organizations transition from manual processes to autonomous, AI assisted engineering workflows while maintaining control and accountability.
As a product-led company, we believe in building world-class platforms that fundamentally shape how modern engineering organizations operate.
We are growing rapidly, fueled by the industry’s leading product and customer innovation.