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About the Role

As Quality & Governance Lead, you will play a pivotal role in helping our Southwark service achieve and maintain the highest standards of delivery. You'll lead audits, reviews and governance activity, identify opportunities for improvement and work alongside managers and practitioners to embed learning and best practice across the service. You'll influence how we learn from incidents, strengthen professional practice and build a culture where quality improvement is everyone's responsibility.

Responsibilities

Lead quality assurance, governance and continuous improvement activity
Design and deliver audits that drive learning and service development
Review practice, identify trends and support improvements in service quality
Lead on incident reviews, governance processes and learning from serious incidents
Monitor performance across key areas including engagement, recovery planning and treatment outcomes
Coach and support staff to strengthen practice and professional development
Design and deliver workshops, training and development sessions
Support managers to identify learning needs and embed best practice
Use data, insight and evidence to inform service improvement initiatives
Contribute to transformation plans and innovation across the service

Requirements

Experience working within drug and alcohol services or a related health and social care environment
Experience conducting audits, reviews or quality assurance activity
Strong knowledge of governance, risk management and continuous improvement approaches
Experience delivering coaching, workshops or training to staff teams
Excellent communication and influencing skills
Confidence working with data and reporting systems to identify trends and opportunities
The ability to balance challenge and support to drive positive change
Committed to creating services that deliver outstanding outcomes for the people we support
Must have the right to work in the UK
This role is not eligible for visa sponsorship

Skills

Quality improvement expertise
Data analysis
Reporting
Coaching
Training delivery
Communication
Influencing

Location

Southwark

Work Type

Full Time
Permanent

Experience Level

Operational experience
Quality improvement expertise

Salary/Compensations

£36,101.10 - £38,114.53 plus Inner London Weighting (£4,236.47)

Benefits

25 days annual leave plus bank holidays, rising to 30 days with service
Paid weekly Wellness Hour
Wellness Hub
Employee Assistance Programme
Contributory pension scheme
Employee benefits and discount platform
Learning, development and progression opportunities
Supportive and values-led culture

About the Company

At Change Grow Live, we believe that every person deserves access to high-quality, compassionate and effective support.
We invest in our people so they can deliver their best work.
We are committed to creating an environment where people can grow, develop and make a meaningful impact.
We invest in learning, leadership and career development, helping our colleagues build rewarding careers while delivering life-changing support to individuals, families and communities.
Our 2030 Ambition: Building services that are Built on Evidence and Compassion – delivering high-quality support informed by insight, innovation and best practice.
Our 2030 Ambition: Rooted in Communities – working alongside local partners and communities to create lasting change where it's needed most.
Together, we're shaping a future where more people can live healthier, safer and more fulfilling lives.

Equal Opportunity

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.