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About the Role

The Systems Business Analyst (Consultant) supports enterprise technology initiatives by bridging business needs, product execution, and technical delivery. This role partners with business stakeholders, Product Teams, engineering teams, vendors, and implementation partners to analyze processes, define requirements, coordinate delivery activities, and ensure solutions meet operational objectives. The consultant will support discovery, backlog management, solution definition, system integrations, Agile execution, testing, and deployment readiness across complex Legal, Safety, and Risk platforms. This role requires strong business analysis skills, technical understanding, and the ability to bring structure, transparency, and alignment across cross-functional teams.

Responsibilities

Collaborate with business stakeholders, Product Teams, IT, vendors, and implementation partners to support delivery of enterprise technology solutions.
Facilitate discovery sessions, workshops, and stakeholder discussions to understand business objectives, operational needs, and system requirements.
Perform end-to-end business analysis including current-state assessments, future-state design, gap analysis, process optimization, and workflow documentation.
Translate business needs into functional requirements, user stories, acceptance criteria, process flows, data mappings, and integration specifications.
Support product orchestration activities by coordinating priorities, dependencies, risks, milestones, and deliverables across multiple workstreams.
Maintain and refine product backlogs, ensuring JIRA items are structured, prioritized, traceable, and aligned with delivery objectives.
Partner with development teams throughout the SDLC to clarify requirements, support implementation, validate solutions, and ensure business readiness.
Analyze system integrations, data flows, interfaces, and dependencies across enterprise applications, APIs, SFTP, middleware, and batch processes.
Work with architects and engineers to support scalable application designs, integrations, security models, and technical solution alignment.
Develop process flows, system diagrams, integration workflows, and solution documentation using tools such as Visio, Miro, and Lucidchart.
Support Agile delivery activities including backlog refinement, sprint planning, demos, release planning, retrospectives, and delivery tracking.
Coordinate testing activities including SIT/UAT planning, test case development, defect triage, validation, and business acceptance.
Perform SQL-based analysis, data validation, root cause investigation, and troubleshooting to support system enhancements and issue resolution.
Support vendor coordination by tracking deliverables, reviewing documentation, managing action items, and ensuring alignment with business and technical expectations.
Prepare project documentation, meeting materials, decision logs, executive summaries, and status reporting.
Identify risks, dependencies, blockers, and process improvement opportunities while supporting timely resolution.

Requirements

Strong experience in Business Analysis, Product Analysis, Technical Business Analysis, or Product Delivery roles.
Ability to collaborate across business, technology, vendor, and leadership stakeholder groups.
Experience creating and managing Business Requirements (BRD), Functional Requirements (FRD), User Stories, Acceptance Criteria, Current/Future State Process Flows, Data Mapping Documentation, and Integration Requirements.
Strong understanding of SDLC, Agile delivery practices, and enterprise application implementations.
Experience with product delivery tools: JIRA, Azure DevOps Boards, Confluence.
Experience analyzing enterprise integrations: REST APIs, SOAP Web Services, SFTP, Middleware Integrations, Batch Interfaces.
Experience with data analysis concepts: SQL, Oracle Databases, Data Validation, ETL Concepts, Data Migration.
Understanding of enterprise security concepts: Microsoft Entra ID (Azure AD), SAML SSO, Identity & Access Management (IAM), Role-Based Security.

Skills

Business Analysis
Product Analysis
Technical Business Analysis
Product Delivery
JIRA
Azure DevOps Boards
Confluence
REST APIs
SOAP Web Services
SFTP
Middleware Integrations
Batch Interfaces
SQL
Oracle Databases
Data Validation
ETL Concepts
Data Migration
Microsoft Entra ID (Azure AD)
SAML SSO
Identity & Access Management (IAM)
Role-Based Security
Power Platform / Power Apps
SharePoint
.NET / C#
Azure Services
OpenText eDOCS
DocuWare
Automated Document Ingestion & Indexing
Risk, Claims, Legal, Compliance, and Safety Systems
Origami Risk
TPA Integrations
Workers’ Compensation Processes
Salesforce
ServiceNow
Power BI
Tableau
COBOL Applications
Mainframe Modernization
CI/CD Concepts
Git
Jenkins
Azure DevOps Pipelines

Location

2 Broadway New York, NY

Work Type

Hybrid
Onsite

Experience Level

Consultant

About the Company

Since 2000, Tri-Force Consulting Services has been an MBE/SDB certified IT Consulting firm in the Philadelphia region.
Tri-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients.
Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs.
Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence.
Tri-Force is a six-time winner among the fastest-growing companies in the region.