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About the Role

As a technology product owner, you will play a key role in supporting our future, tech-enabled customer and employee journeys. Working with one of our established platform owners, you will help create and mature the roadmap for our digital products: Ombudsman Connect and our Digital Front Door. You will be a strong advocate for the value your product(s) can bring, supporting the organization and helping colleagues understand these opportunities.

Responsibilities

Create and mature the roadmap for digital products: Ombudsman Connect and Digital Front Door.
Advocate for the value of product(s) and how they can support the organization.
Communicate effectively between casework teams, enabling functions, technology colleagues (internal and external suppliers).
Ensure the effectiveness of technology products and deliver changes.
Deliver products that make people proud and meet customer expectations.

Requirements

Able to start in September.
Demonstrable track record of working in a digital product owner role or significant evidence of contributing to technology changes that support organizational goals, including scoping & refinement stages.
Evidence of working in a fast-paced environment, across several (at times complex) digital / transformation projects, and prioritizing your own workload accordingly.
Experience of working with other product or platform owners to deliver meaningful product change through both internal and external delivery teams.
Experience of working with all levels of governance, and stakeholders (including senior leadership and technology colleagues).
Evidence of aligning technology changes with operational challenges to unlock improvements for customers/colleagues.

Skills

Adapt communication style to present complex issues in simple, engaging, and easy-to-understand terms.
Solid understanding of the Financial Ombudsman Service and the work that we do (ideal).

Location

London

Work Type

Fixed term contract
Hybrid working
Full-time
Part-time/flexible working patterns considered

Experience Level

Digital product owner experience
Experience contributing to technology changes

Salary/Compensations

£65,221 - £75,000

Benefits

Extensive opportunities for personal and career development
Health plan
Gym memberships
Mental health support
Courses
Mentorship
Promotions
25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Private medical insurance
Virtual GP
Critical illness cover
Life assurance cover
Technology scheme
Cycle to work scheme
Will-writing service
Gym membership discounts
Fully equipped on-site gym open 24/7 in London only

About the Company

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services.
Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.

Equal Opportunity

The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team.
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.