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About the Role

Customer Success Managers (CSMs) are responsible for customer outcomes, building direct relationships to understand and achieve customer success. They provide value propositions and actions to deliver value, developing strategies for account retention and growth while contributing to company profits. CSMs act as a voice and guide for customers to achieve their business objectives, foster partnerships, and generate revenue.

Responsibilities

Manage the success of assigned accounts, ensuring fast time to value and realization of outcomes like optimized programs, revenue generation, and ROI.
Develop strategies for customer growth and retention.
Educate and advocate for how PartnerStack can solve customer needs.
Establish regular communication, including weekly/bi-weekly check-ins with stakeholders and quarterly business reviews with executive leadership.
Review customer feedback and prioritize feature requests.
Analyze data and metrics on customer engagement and growth.
Ensure successful onboarding of new customers.
Drive renewals and expansion.
Foster relationships between customers and the PartnerStack support team for technical issues, product problems, training, and business questions.

Requirements

CSM with a strategic background and partnerships experience.
Minimum of 5 years of CSM experience.
Understanding of SaaS business and interest in industry trends.
Enjoys building relationships and cultivating positive client experiences.
Focuses on new and effective ways to provide value to the client.
Approaches problems creatively and is solution-oriented.
Thrives in a fast-paced environment and is able to learn on the job.

Experience Level

5+ years of CSM experience

Salary/Compensations

$75,000—$90,000 CAD

Benefits

Performance-based bonuses
Full range of benefits

About the Company

AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device – as a service, powering millions of subscriptions worldwide.
PartnerStack is an ecosystem platform with the world’s largest B2B partnerships network, helping companies unlock growth through partnerships.

Equal Opportunity

AppDirect fosters an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity, enabling employees to embrace their uniqueness to do their best work.
Strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.