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About the Role

User Platform owns Spotify's Consumer and Business Identity & Access Management (IAM) platform, acting as the front door to Spotify. We build experiences and capabilities for secure access across various products and enable trusted decisions using high-quality identity data. This role will shape the next generation of our User Platform strategy, impacting growth, safety, subscriptions, advertising, personalization, compliance, and future product innovation.

Responsibilities

Define product strategy and roadmap for account lifecycle management, IAM analytics, and device and client intelligence.
Partner with engineering, data science, analytics, design, research, and insights teams to shape product direction.
Collaborate across missions, studios, and product areas to evolve the identity and user data platform.
Build Spotify's account lifecycle platform with defined states, governed transitions, and audit capabilities.
Lead the product vision for User Intelligence, a shared platform for understanding users, devices, and sessions.
Partner with teams like User Fraud, Subscriptions, Advertising, Personalization, Safety, Legal, and Platform to leverage trusted identity data.
Translate complex identity, trust, and data challenges into clear product strategies and prioritization decisions.
Define success metrics including platform adoption, signal quality, data trust, and decision latency.
Balance long-term platform investments with near-term business priorities, regulatory requirements, and user experience.
Foster an effective product operating rhythm across multiple squads by creating clarity, alignment, and shared ownership.

Requirements

Significant product management experience building platform products, identity systems, infrastructure, or large-scale consumer technology.
Experience working with backend platforms, APIs, distributed systems, identity platforms, policy engines, or large-scale data products.
Deep care for creating trusted user experiences where security, privacy, safety, and usability work together.
Use data to inform judgment, validate assumptions, and make thoughtful product decisions, balancing qualitative and quantitative evidence.
Enjoy solving complex, cross-functional problems requiring influence, collaboration, and strong product thinking.
Build trusted partnerships across Product, Engineering, Security, Legal, Data, Operations, and business teams.
Communicate highly technical concepts to enable informed business decisions for both technical and non-technical audiences.
Build alignment across diverse stakeholders while maintaining focus on long-term product outcomes.
Bring a structured, proactive approach and comfort creating clarity from complex and evolving challenges.
Care about building platforms that enable teams to move faster while creating trusted experiences for millions of Spotify users.

Location

London
Stockholm

Work Type

Hybrid

Experience Level

Senior

About the Company

The Platform team creates the technology that enables Spotify to learn quickly and scale easily, enabling rapid growth in our users and our business around the globe.
Spanning many disciplines, we work to make the business work; creating the infrastructure, tooling, frameworks, and capabilities needed to welcome a billion customers.