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About the Role

The Distribution & Fulfilment Manager is responsible for the end-to-end execution of customer order fulfilment and distribution operations across the company's global logistics network. This role owns the relationship and performance management of third-party logistics providers (3PLs) operating the company's DCs, ensuring service levels are consistently achieved and customer delivery expectations are met. The Distribution & Fulfilment Manager is accountable for outbound planning, carrier management, customer delivery performance, returns operations, and international B2C shipping compliance. Working closely with Customer Service, Commercial Planning, Operations, and Logistics partners, this role is responsible for delivering a seamless customer experience while driving operational efficiency, scalability, and cost control across the fulfilment network.

Responsibilities

Manage strategic relationships with third-party logistics providers.
Establish, monitor, and drive performance against contractual SLAs and KPIs.
Conduct regular business reviews with 3PL partners to identify performance improvements and operational efficiencies.
Escalate and resolve operational issues impacting customer experience or order fulfilment.
Ensure warehouse operations are adequately resourced to support seasonal peaks, product launches, and promotional events.
Lead outbound planning activities to ensure timely and accurate order fulfilment across all customer channels and markets.
Coordinate order volumes and operational priorities with internal stakeholders and fulfilment partners.
Manage order backlogs, capacity constraints, and peak trading readiness.
Work with the 3PL partners to drive continuous improvement initiatives to optimise pick, pack, dispatch, and order cycle times.
Ensure fulfilment processes support business growth while maintaining service and cost objectives.
Manage relationships with parcel carriers, last-mile delivery partners, and logistics service providers.
Monitor carrier performance against delivery, cost, and customer experience metrics.
Develop and implement carrier strategies to improve transit times, delivery success rates, and shipping economics.
Proactively manage transportation risks, disruptions, and contingency planning.
Monitor and improve key customer-facing delivery metrics, including on-time delivery, transit performance, and delivery success rates.
Partner closely with Customer Service teams to identify recurring delivery issues and implement corrective actions.
Ensure delivery commitments are accurately reflected across e-commerce platforms and customer communications.
Oversee returns operations across both distribution centres and relevant logistics partners.
Monitor returns processing performance, turnaround times, and customer service levels.
Develop and maintain performance dashboards covering fulfilment, delivery, and returns.
Analyse operational data to identify trends, risks, and improvement opportunities.

Requirements

5+ years of experience in fulfilment, distribution, logistics, or e-commerce operations.
Proven experience managing third-party logistics providers and carrier networks.
Strong understanding of e-commerce and retail fulfilment, parcel delivery operations, and customer experience metrics.
Experience managing international B2C shipping and cross-border compliance requirements.
Proficiency with ERP, WMS, and logistics reporting tools.
Excellent communication skills with ability to communicate clearly, effectively with colleagues, suppliers and the wider teams.

Location

Old Street, London

Work Type

Hybrid
Full Time

Benefits

25 days annual leave + bank holidays
Freedom to work from anywhere for up to 4 weeks a year
5% employer pension match through salary sacrifice scheme
Generous Oner Active discount and regular office sample sales
Free Evolve You subscription
Private Healthcare with Vitality, including optical and dental cover
Monthly wellness allowance and team workout classes
Annual discretionary bonus scheme
Family-friendly maternity & paternity policies
Start-up culture with hands-on management and career mentoring
Great employee events
Healthy office snacks, fresh fruit and a coffee and matcha bar
Dog-friendly office

About the Company

Nothing is clearer to us than the belief that every woman should include strength training in her life to enhance both physical and mental well-being. It’s about building strong bodies and even stronger minds, asserting their right to take up space in the gym, and allowing the spotlight to shine bright on their progress.
To us, strength training represents a determined, goal-oriented mindset and an unwavering work ethic. We don’t wait for success; we create it through hard work and determination. When faced with challenges, we don’t back down; instead, we break through barriers, recognizing that true progress lies on the other side.
These are the pillars that form the foundation of Oner Active. We consistently challenge ourselves to create innovative and impactful products, so that you can perform better. With our range of products and innovative approach, we provide a wide variety of colors to ensure that all skin tones genuinely radiate in Oner.
We are on a mission to unite and empower women to be the strongest version of themselves through strength training. We want to inspire women to take center stage in the gym by promoting strength training, which underpins all movement and sport, as a healthy foundation in life.

Equal Opportunity

At Oner Active it’s about embracing diversity and empowering every individual to reach their full potential. We are committed to creating an environment where everyone feels valued, supported, and able to thrive.
We welcome applications from all backgrounds and are dedicated to ensuring that everyone has equal access to opportunities during the recruitment process. If you require any reasonable adjustments or additional support, we encourage you to reach out to our Recruitment team, we’re here to support you every step of the way.