Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Support the Contact Centre Senior by managing all outpatient scheduling activities. Serve as the first point of contact for outpatient inquiries, ensuring accurate and timely collection of demographic and financial data while delivering excellent customer service in a busy hospital environment.

Responsibilities

• Facilitate all scheduling requirements to ensure a highly efficient, customer focused outpatient booking service
• Work proactively and collaboratively to ensure all patients with outstanding registration data are contacted and scheduling is completed in accordance with agreed time scales
• Collect accurate and complete demographic and financial details
• Liaise with insurance companies and other payers to ensure relevant authorisation is in place
• Provide cost estimates to self-pay patients and collect fees where appropriate
• Promote and encourage sign up to the CCL MyChart App to enable patients to manage their own financial and demographic information
• Assign incomplete bookings as appropriate to the pre-registration work queue for completion (demographic and financial information)
• Liaise with relevant clinical departments to ensure correct scheduling workflows are maintained
• Communicate effectively with other relevant clinical departments within the hospital to deliver a seamless patient journey in all cases
• Cross train across all areas of Patient Access as required
• Follow hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge
• Complete mandatory education and training in order to maintain organisation and department specific competencies and requirements
• Other duties as assigned

Requirements

• Relevant experience in a healthcare related setting or Contact Centre (essential)
• Experience of patient bookings via hospital computer software (preferred)
• Computer proficiency in Microsoft Office, Excel, Word etc (essential)
• Outstanding customer service, communication, confidentiality and interpersonal skills (essential)
• Proven ability to step outside comfort level, adapt to new challenges and assist the team (essential)
• Ability to work effectively in both a team environment and independently (essential)
• Role may be subject to a Disclosure and Barring Service (DBS) Check

Skills

• Excellent communication
• Adaptable team player
• Customer service
• Interpersonal skills
• Microsoft Office proficiency
• Excel proficiency
• Word proficiency

Location

• 40 Grosvenor Place, London, SW1X 7AW

Work Type

• Full-time
• Permanent
• In-office

Salary/Compensations

• £27007.50, rising to £28,500 upon probation completion

Benefits

• 25 days annual leave plus Bank Holidays
• Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
• Private Medical & Dental Insurance
• Life Assurance
• Season Ticket Loan & Cycle to Work schemes
• Workplace Nursery Scheme
• Wellbeing Hub with mental health, coaching and EAP support
• Earned Wage Access - get early access to part of your pay when needed
• Access to discounts on food, retail, and more

About the Company

• Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians.
• Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
• As a private hospital with no shareholders, we reinvest all profits back into our organisation.
• Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations.
• We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
• With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.

Equal Opportunity

• As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
• CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging.
• Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics.
• When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.