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About the Role

Manage and develop relationships with estate agency partners through face-to-face engagement to drive performance and growth by ensuring excellent service delivery, identifying new business opportunities, and revitalizing existing partnerships.

Responsibilities

• Act as the main point of contact for accounts, ensuring strong, lasting relationships.
• Drive lead generation and referral growth from partner agents through regular engagement, relationship-building, and performance reviews.
• Proactively identify and onboard new estate agency partners aligned with company values and growth strategy.
• Conduct new business meetings and presentations to prospective agents, promoting the company's proposition, technology, and products.
• Relaunch and revitalize underperforming or inactive accounts, creating action plans to rebuild momentum and engagement.
• Flag all trending down, under-performing, and inactive branches to line manager and director.
• Handle escalations promptly and effectively, ensuring professional resolution and partner confidence.
• Monitor partner performance and provide feedback, training, and support to enhance results.
• Maintain accurate and up-to-date records of all partner contact, performance metrics, and feedback.
• Perform health checks on accounts, escalating concerns and implementing action plans.
• Represent the company at partner events, conferences, and regional meetings.
• Collaborate with Sales and Marketing teams to deliver campaigns, communications, and initiatives that strengthen partner relationships.
• Work cross-departmentally with legal and contact center teams to understand agent and client feedback for optimal support and service.
• Maintain detailed records of partner activity and performance.
• Conduct a minimum of 12 face-to-face agent appointments per week.
• Ensure call listening is carried out across all agent referrals to verify lead quality, conversion rates, and provide feedback to the Head of Sales Operations.
• Attend Head Office at the end of each month.

Requirements

• Candidates for the South region must be based within a commutable distance to London.

Location

• London (commutable)

Work Type

• Face-to-face
• Full-time